flashh4

Yep could of been Pete, the bank did not give me any info other than what i stated, then today they said the hackers tried to get a cash advance of $3,000 ............ LMAO i never keep more than $750 in it at a time, when needed i transfer from my checking over to my debit !! Hope they catch them !! Chuck

Jody, if the 1. AdwCleaner 2. Junkware Removal Tool come back clean skip the Malwarebytes program & download & run the OTL program, it will produce a log when done ! This program will take 20 to 30 minutes sometimes!! Thanks Chuck What program (pop-up) is telling you that you have 10091 problems ?????

Hi Miss, sorry but i have been very busy with all new plumbing in my home but lets get started & see what is going on with your computer !! Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just be

Hi Kim, was you able to open your email before ? Or did this just start recently ? As the chief stated above windows does not come with an email program you have to sign up for those ! What have you done if any to start this problem ? Let me know more if you can describe it better ! We can run some scans if you want just let me know ! Chuck

Jody i am remodeling my bathroom so will be unable to help immediately but i will be on in the evenings for a few day ! These tools you can let run without babysitting the computer so run them & then post the logs for me to read when i get on this evening. I need the OTL log please ! What program (pop-up) is telling you that you have 10091 problems ????? Good to know it's running faster but i think there is a lot more cleaning ! Also what is your antivirus protection ?? From the previous instructions, i need you to run all the programs again just like we first started ! Sometimes we have

Do not do a system restore !!!! It could hide the problem & we might not find it or it may become harder to figure out why ! My suggestion is start a topic in the Malware Section & lets run some test to see what we can find !! Chuck

Shoot Jeff (Besttechie) a PM !! Chuck

Today i received a call from my local bank saying my debit card had been canceled !! Seems as tho some Hackers broke into their Harbor Freight's system & stole a whole bunch of Credit & Debit card numbers ! I do not know if this is just the Harbor Freight in Billings,Montana which is the closest to Wyoming where i buy a lot of tools ! If you have bought anything from Harbor Freight lately you may want to call your bank immediately !!!!!! Chuck

Legendary70 welcome to BestTechie !!!!Jeff (BestTechie) is the one to contact with your questions !!He is up on this stuff ! I am sure he will weigh in on it ! Chuck

Very good possibility !! Chuck

Hey Dennereli, Jeff (BT) gave some good info there. I would just add that SuperantiSpyWare is hardly ever recommended by any of us Malware Removal Specialist, there just seems to be so many great tools/programs & Antivirus protection out there ! As Jeff recommended MalWareBytes is in my opinion the best paid Antivius protection out there. I just don't like paying so i use Avast Free edition and have been really happy with it ! It's what ever a person feels is doing the right/best job !~! Just my opinion !! Chuck

Howard, yes it's a good program & here is another i use both because of my surfing for Viruses & other junk that is colloected as we look on the net !!! AdwCleaner link >>> http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner Please download Junkware Removal Tool and save to your desk top. Shut down your protection software now to avoid potential conflicts. * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

Jody the OTL will take about 15-30 minutes to run ! Iwill need these 2 logs & it will take me an hour to read threw them & find what all needs removed. I will then write you a special removal program to find & delete the bad/not needed things !! OTL.txt (open on your desktop). Extras.txt (minimised in your taskbar) The Extras.txt file will only appear the very first time you run OTL. I will be back on tonight but post the logs when you get them ! Thanks Chuck

Yes i asked you that earlier, i didn't want to burn you out. So i will see you tomorrow night !! Just PM me on Facebook when ready to continue !! Chuck

Gee you was really full of infections & lots of junk. I think we will find more as we run other tools !! Thanks for logs ! Chuck

Jody do you have the Malwarebytes log for me ?? If you need a break we can work on this tomorrow night ! Chuck

No we will remove them after we are done with the cleaning !! That's in case we have to re-run any of them ! Chuck

You are doing super Jody, i have had 3 quit last week, they said it's to hard ! Well it saves you $160 to get it cleaned by a shop & they use a disk which only finds stuff implimented on the disk. I go looking personally with these tools, and when i get threw it will be super clean !!! So stay with me ! Chuck

Jody if you have any comments or questions they can be posted here insted of messages !! Chuck

Jody, good job so far, now lets continue !! You can do these as your time permits !! Please download http://www.malwarebytes.org/products/malwarebytes_free/ to your desktop. * Double-click mbam-setup-version.number.exe and follow the prompts to install the program. * At the end, Uncheck Enable the free trial Malwarebytes' Anti-Malware PRO * (You can activate this when we've finished, if you wish) * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and ins

WOW !!!! Now the Junkkware log please ! Chuck

Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this computer only,

Howard, >>> PUP.Optional.Wajam.A it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,†or potentially unwanted program. The PUP.Optional.Wajam.A infection is used to boost advertising revenue, as in the use of blackhat SEO, to inflate a site’s page ranking in search results. You should always pay attention when installing software because often, a software install

howard, sometimes we get lucky with the knowledge we pick up & stick away in notes ! So glad it worked ! Happy Surfing !! Chuck Oh i'm right behind you at 67 !!

No activity so i will lock this thread, if you need it opened PM me or another mod !! Thanks Chuck