flashh4

Jeff ........... BT might have some answers for you !!!

Hey, gonna give you what i know on this subject ! These .xlsm files i.e. files that can contain macros !! Word and Excel before 2010 you wont get the exclamation mark in the icon if you save as a .xlsx If your previous version was E2003 or earlier then it never had this feature which first emerged in E2007. Don't be concerned, it's not indicative of an error despite looking like one. I had a note in my files that some have tried a "repair": Windows Start button > Control Panel > Add/remove Programs: locate Office 2010 and right click, select Change > select Repair !! Now i do not know

Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this computer only,

There has been no responce in 7 days, i will lock this topic. If you need it re-opened please contact me or another mod by PM ! Thanks Chuck

Hi Pete, yeah they had the 2.0.4 then reworked it & added it to a 2.0.5 Beta ! I still like the OTL logs better, which shows more of the same that HJT does !! Chuck

Cindi do you still need help ?? Chuck

Cindi, Howdy and welcome to BestTechie !!! You can run these as your time permits you to !! You can PM me if you need to ! These programs are all free so always download the free edition ! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! J

Good to see your still kicking Pete ! I couldn't take the retirement so today was my first day back at work running heavy equipment, poor old body, i can feel all the bumps & rocks !!! We will see how long before i re-retire !! LOL Chuck

This topic has been resolved, if you need this re-opened please PM myself or another mod !! Thanks Chuck

Zuckerberg's personal page got hacked, next time send an answer !! http://www.nbcnews.com/technology/one-way-get-facebooks-attention-hack-zuckerbergs-personal-page-6C10952867

As this problem seems resolved i will lock this topic. If you need it re-opened please PM me or another Mod ! Thanks Chuck

As these problems seem resolved i will close this topic, if you need it re-opened PM me or another Mod ! Thanks Chuck

Sunny, that should do it ! I think we cleaned a bunch out ! Let me know how it's running ?? And if we fixed the flash player problem ?? I know you may have some of these installed, this is just my standard all clean speech ! Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these sim

Sunny, thanks ..... that was it !! Ok one last step with the cleaning !! Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. ========================= Now lets see if we can fix the flash player !! The first

Hi sunny, there should be a log showing it removed those in the OTL fix !! I want to make sure it removed them. Look in C:\_OTL\Moved Files as MMDDYYY_HHMMSS.log where MMDDYYY is date format and HHMMSS is time format. Chuck Try running it again !

Sunny after you post me the results from the Malwarebytes, please continue below ! We need to Run an OTL fix !! * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . Do not include the word Code :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope =IE - HKLM\..\SearchScopes,DefaultScope =IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope =IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope =IE - HKU\S-1-5-20\..\SearchScopes,DefaultScope =IE - HKU\S-1-5-21-3993016273-2347322539-148929479-1002\..\SearchScopes,DefaultScope =FF - user.js - File not found[2013

Good morning sunny, first you did excelent job, told you they are not hard to run, now lets do some more cleaning. The Malwarebytes log shows some bad ones that we need to remove. Open/run Malwarebytes then >>> (PUP.Optional.Conduit.A) -> No action taken. <<< means they were not removed ! Make sure that everything is checked, and click Remove Selected. Now i will spend sometime reading your OTL log, back in a while with a fix ! Thanks Chuck

Sunny, these are the programs/tools i need you to run when you get the time, it's ok if you don't get it all done tonight !!! I will continue with your cleaning in the morning ! Post any logs you get for me ! You can use the computer if you need to !! MALWAREBYTES with Pics: Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is foun

Sunny, good job ! Now the other tool/program log please !! Thanks Chuck

Hi, ok lets get started !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections. If you think you hav

Hi sunny, yes we will clean it up ! Let me get some tools for you to run along with instructions ! Chuck

Hackers at work !! http://www.nbcnews.com/technology/syrian-group-hacks-washington-post-site-6C10925234

Hi Howard, when you remove something like what Malwarebytes found then i don't not get a chance to see what if it was an infection or just some bad files !! That's why we post " Do Not Remove anything or run any tools/programs until advised to do so ! Ok, it's your computer !! Chuck

Thats ok i will walk you threw it with good instructions !! Chuck

Hi Howard, lets see if we can find an answer to your problems ! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with differen