flashh4

HI Rhonda, i will be right back with some instructions for cleaning !! Chuck

Cassi, your welcome !! I would be glad to assist you in cleaning that other computer ! When you are ready just start another topic ! If you see our add in the want ads please acknowledge our assistance, it's good "pr" for BestTechie !! Thanks Chuck I will lock this in 5 days !!

Thats great Cassi that we got it to running a lot better !! Thats ok about the ESET log, if it didn't find anything then we are good to go ! I know you may have some of these installed, this is just my standard all clean speech ! If you find anything that looks like it might help you feel free to use it/them !! Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. Here are some tips to reduce the potential for spyware infection in the future: 1.

Go figure !!

Cassi, yes it takes a while to run because it checks everything in computer ! So let it run !! The slowness could very possibly be how fast your internet is !! You can check your speed here >>> http://reviews.cnet.com/internet-speed-test/ It should be running smother but it may not run faster ! You could check to see if you have any open rams spots to add more ram which would make it run so much faster. Here is a few programs that will also speed up a computer !! A1...Codestuff Starter http://www.snapfiles.com/get/starter.html Starter is a startup manager, that allows you to vie

Joanie, Sorry was looking threw that log, nothing jumps out at me ! You do not have to run this program just download & click the clean-up ! Download OTL from here >> Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the pr

Opened by users request !!! Chuck

Cassi, very good ! Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. ===================== Ok one last tool/program !! ESET online scannner >>> http://www.eset.com/onlinescan/ Note: You can use

Cassi lets continue with some more cleaning ! We need to Run an OTL fix !! * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . Do not include the word Code :OTLDRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)DRV - File not found [Kernel | System | Stopped] --

Due to inactivity this topic is now closed !! If you need this re-opened please PM me or another Mod ! Chuck

Due to lack of interest, this topic is closed. If it need re-opened contact me or a Admin ! Chuck

Cassi, we are not finding much other than a little junk. Lets see what is down deep !! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Please post the contents of that document in your next reply. NEXT THIS IS FOR USE

Cassi, thanks for the log, just go threw it all & post 1 tool before going to the next ! After i get all 3 logs i will look them over & have another fix for you !! So stay with me until i give you the "all clean speech" !! Chuck

Hi Cassi, and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this computer on

Joanie run the TDSSkiller again & this time select "cure" and see if it will let you post the log !! Did the log say it cured anything ?? The Security Check log is ok for now !! Malwarebytes got rid of >>> C:\Windows\svchost.exe (Trojan.Agent) -> 5068 -> Delete on reboot. Which i was after !! OK next tool is very powerful so make sure you read it first then proceed !! Vista and Windows 7 users: 1. These tools MUST be run from the executable. (.exe) every time you run them 2. With Admin Rights (Right click, choose "Run as Administrator") Download ComboFix from t

Joanie after i get the Malwarebytes log i want to check for trojans so run the 2 programs next & post their logs !! You can do then anytime you have the time ! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Please post the contents of that document in your next reply. NEXT

Joanie you did great again ! This is gonna run so much faster when we are done !! Do not worry about removing/deleting these programs for now, we will remove all them when done !! This is incase we need to re-run one of them ! Malwarebytes log next ! Thanks Chuck

Yes, go ahead it should be fine if not i will help you disable it !! Chuck

That cleaned up a bunch of crap !! Now the Junkware log for me !! All these programs are free so if you get any that wants you to pay, then it's the wrong program/tool !! Thanks Chuck

Joanie >>> http://www.bleepingcomputer.com/forums/topic114351.html >>> a complete list of how to disable Antiviruses Chuck

Hi Joanie !! Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this

Molly try again please to copy & paste !! Hold your left mouse button down & move it over the text you want to copy, when it is highlited it will be blue, let up on the left button. It should stay blue. Then right click mouse, select "copy". Then where you want to place your copied text right click mouse and choose "paste". Chuck

Molly, you can do this ! I will walk you threw any problems you are having !! Stay with me !! Chuck

Molly, Just hoover your mouse over the program name (adwcleaner) double click it to find/open & then run it !! Chuck

Molly you can communicate here also, or ask any questions you may have !! Thanks Chuck