flashh4

Howdy jolene and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/progra

Gonna lock this topic so we don't have any drive by posting ! If you need it re-opened Please PM me or any Mod ! Thanks Chuck

These problems have been resolved & computer is clean ! I will now close this topic, if you need it re-opened please PM me or any Mod ! Thanks Chuck

Hi Nancy, no that is ok to allow ! There is a new pop-up about Adobe Flash Player on Facebook for some features, in the pop-up go ahead and allow if you need it ! Adobe is working on a fix to make it safe ! And YES please check before paying for anything !! Make sure to un-check any boxes that wants you to download Mcafee or anything else !! Be Safe !! Chuck

This computer is clean ! Please start a new topic if you have similar problems !! Thanks Chuck

Your welcome Nancy !! I will lock this topic in 5 days ! If you need it re-opened just PM me or any Mod ! Thanks Chuck

Nancy, you are clean as far as i can tell !! Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. This is my standard "All Clean Speech." You may have some already installed, these are just recommendations ! Here are some tips to reduce the potential for spyware infection in the future: Here are some tips to reduce the potential for spyware/malware infection in the future: 1. Make your Internet Explorer more secure - This can be done by foll

Ok almost done !! Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix to your desktop and double click it to start the program here Ensure Remove disinfection tools is ticked Also tick: o Create registry backup o Purge system restore o Reset system settings o Click Run The program will run for a few moments and then notepad will open with a log. Please paste

Hey Nancy, lets continue !! Open notepad (Start =>All Programs => Accessories => Notepad). Copy/Paste the contents of the code box below into Notepad. SearchScopes: HKLM -> DefaultScope value is missing SearchScopes: HKLM-x32 -> DefaultScope value is missing SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-4115922744-2135760949-42

Nancy after you post the OTL Fix log i will need the Security Check log !! Download Farbar Recovery Scan Tool, or FRST, from the following location: FRST Download Link >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ When you click on the above link you will be brought to a download page. Please click on the Download Now 32-bit version or Download Now 64-bit version button depending on the bit type of your Windows version. If you are unsure what bit-type your installed Windows is, please consult this tutorial: How to tell if you are running a 32-bit or 64-bi

Hi Nancy, run this fix !! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLSRV:64bit: - File not found [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\CSP\1.3.374.0\M

Nancy run this one also !! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Please post the contents of that document in your next reply. Thanks Chuck

Ok run these for me please !! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.comhttp://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeList * Click the Run Scan button and wait for the scan to fini

Don't worry to much about the Malwarebytes log as long as you selected delete/quarantine all that are checked !! Post the other logs when you can !! Thanks Chuck

Nancy can you post the log ?? Also i want you to dwnload Firefox by Mozzila >>> https://www.mozilla.org/en-US/firefox/new/ Thanks Chuck

Pat if slow running is the loading/connecting to internet can be the computer itself ! If it searches & loads sites pretty fast then it's fine ! Watch for the new Windows 10 coming soon !! I will post when it's available but i would wait to dwnload it so they can work some bugs out ! Chuck

That looks real good ! Have the pop-ups gone & any more problems ?? It will run a little faster after a few normal re-boots !! You are Clean as far as i can see !! Congrats ! I will lock this topic in 5 days ! Pass along our help & web site to anyone who needs any kind of help ! How was my help ??? Happy Surfing Thanks Chuck

Also let me know how it's running Pat ? Any problems exist ?

Sweet !!!!! Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix to your desktop and double click it to start the program here Ensure Remove disinfection tools is ticked Also tick: o Create registry backup o Purge system restore o Reset system settings o Click Run The program will run for a few moments and then notepad will open with a log. Please paste the l

Ok Lets see if we can get this wrapped up shortly !! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-

Great job Pat, we got rid of Open candy & some more bad things ! Download DDS and save it to your Desktop. >>> DDS Double click dds.scr to run the tool. If using Vista or Windows 7 you will be prompted by UAC, please allow the prompt. DDS will now scan your computer. When the scan is complete, DDS will open two (2) logs: DDS.txt Attach.txt If not saved these logs will be automatically deleted when closed, so save both to your Desktop. Please note it is important that you post BOTH logs in your topic. Please note: DDS will ask you to a

Ok, nothing super bad ! Cleaned out more junk ! On to MalwareBytes !! Thanks Chuck

Wow no wonder you were running slow & pop-ups !! We will get it all clean before we are done ! Chuck

Howdy Pat and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/programs

Welcome back Nancy but not under these conditions ! Lol Ok run these and post the logs as soon as you get them ! Just copy & paste them into your topic !! If you have any problems just notify mr & go to the next program to Dwnload & run ! ========================= AdwCleaner Please download adwcleaner by Xplode onto your desktop. Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" *Click on the Scan button. *AdwC