flashh4

Susanne, i did not ask for a Junkware Removal Scan log !!! That is the same log you ran near the begining of our fix !! You tend to not follow my instructions, i asked for the Frst Scan Script fix and the Eset Scan, logs !!!

Susanne, while i wait on you to give me the final logs i will make a comment about you removing things to speed up your computer ! Poor performance and other problems can be the result of disk fragmentation, disk errors, corrupt system files, unnecessary services running, not enough RAM, dirty hardware components, too many toolbars, BHOs, extensions and add-ons/plug-ins attached your browser and failure to clear browser cache. Sometimes Add-ons cause browsers to quit unexpectedly or not perform properly especially, if it was poorly designed or was created for an earlier browser version. Incomp

Susanne, run the last 2 programs in my post ! Then i will look back threw the logs and make a final fix for you !! I will see what all we can remove. Chuck

Hi Susanne, ok lets clean some more out ! Remove these 2 programs in bold using the Add/Remove Programs applet. If present ! SparkTrust PC Cleaner Plus and SpeedyBackup if present !! Let me know if you removed/uninstall them ?? ========================================= FRST Fix Script Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. startCloseProcesses:Task: {09F6591E-416F-4CC5-90ED-6D3BCAD1E3E9} - System32\Tasks\SparkTrust Update Version3_triggeronce => c:\program files (x86)\common files\sparktrust\uus3

I will lock this topic in 5 days ! If you need it re-opened please PM me or any mod ! Thanks Chuck

Susanne, forget the DDS program. I need you to run this one next !! Download Farbar Recovery Scan Tool, or FRST, from the following location: FRST Download Link >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ When you click on the above link you will be brought to a download page. Please click on the Download Now 32-bit version or Download Now 64-bit version button depending on the bit type of your Windows version. If you are unsure what bit-type your installed Windows is, please consult this tutorial: How to tell if you are running a 32-bit or 64-bit ver

Susan thank you that was what i wanted ! Now would you describe what your problem was that we are trying to fix ??? Chuck

This topic is now locked ! If you need it re-opened please PM me or any Mod ! Thanks Chuck

Susanne, did you not read the post of mine above ?? You tried to run the DDS program before the Junkware removal program ! These need to be run in the exact order i ask for !!!!!! I STILL NEED THE Junkware Removal programs log !!! Forget the DDS Program ! You did get me the correct version of AdwCleaner & it does show it was cleaned ! >>> # Option : Clean Chuck

How is it runing Luis ?? Any problems ? Chuck

Suzanne, you have to do these programs in the correct order i ask for them !! 1. I need the AdwCleaner log that shows it was run & cleaned !! 2. Then i need the Junkware Removal log ! Chuck

Nope this in your log above shows you only did the scan >>> # Option : Scan Try again click the "Clean" button after it has scanned !!

Susanne, There should of been more to it ! You need to run it again & this time after it runs the scan it will give you the option to "clean" when it's through running! I need you to click the "Clean" button this time !! Then go ahead with the Junk ware Removal Tool program and the others !! Thanks Chuck

Click this link and download adwcleaner ............... then run it

Howdy Susanne and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/progr

Hi luis, looks like that computer cleaned up real good !! Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix to your desktop and double click it to start the program here Ensure Remove disinfection tools is ticked Also tick: o Create registry backup o Purge system restore o Reset system settings o Click Run The program will run for a few moments and then no

Luis, thanks for those logs ! We are close to being done ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f

Lusi i need the OTL log as soon as you get it !! Thanks Chuck

I will lock this topic in 5 days ! Thanks Chuck

Hey Luis, i knew that the Adwcleaner would not break your ISP but as with everything something could always go bad ! Anyway lets continue with the cleaning ! I don't think there will be any changes in the Security Check log but run it anyway !! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box.

Hey Keith, Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. =========================== Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have

Keith this is how i think it's updated ! Click the Chrome menu on the browser toolbar. Select Update Google Chrome. In the confirmation dialog that appears, click Restart. The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will automatically be applied.

Hi Luis, ok lets start all over on this because of the system restore ! There is no reason that Adwcleaner would remove your IP address ! This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup se

Hey Luis, lets continue with the cleaning ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. Should be on your desk top ! * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633

Keith, we are almost done ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}IE:64bit: - H