jensennan

Chuck when I log on to Firefox I get a pop up called install add-on says its from Avast- after all the crap I have paid for I am reluctant to allow any "help" from any pop because they will convince me I'm infected and need their service. You originally approved Avast for this laptop- does that mean when they send me add on-s it is to update my current system or are they just trying to sell me more stuff?

You amaze me! I have literally spent hundreds trying to clean this laptop myself and with local experts- It is finally "Really" clean and running better than when I first bought it! A MILLION Thanks

Thanks once again for cleaning up the mess the local "expert" charged me to do- Glad to know an honest man I can trust completely! Will Strongly recommend you to ANYONE with problems. Thank you for your patients and expertise! I owe you big time! Your amazing!- Nancy

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:11-07-2015 Ran by Nancy (administrator) on NANCYLAPTOP on 11-07-2015 22:16:34 Running from C:\Users\Nancy\Downloads Loaded Profiles: Nancy (Available Profiles: Nancy & Administrator) Platform: Windows 8.1 (X64) OS Language: English (United States) Internet Explorer Version 11 (Default browser: FF) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ================= (If an entry is

Additional scan result of Farbar Recovery Scan Tool (x64) Version:11-07-2015 Ran by Nancy at 2015-07-11 22:17:19 Running from C:\Users\Nancy\Downloads Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-4115922744-2135760949-424016698-500 - Administrator - Disabled) => C:\Users\Administrator Guest (S-1-5-21-4115922744-2135760949-424016698-501 - Limited - Disabled) HomeGroupUser$ (S-1-5-21-4115922744-2135760949-424016698-1005 - Limited - Enabled) Nancy (S-1-5-21-4115922744-2135760

All processes killed ========== OTL ========== Service mccspsvc stopped successfully! Service mccspsvc deleted successfully! File C:\Program Files\Common Files\McAfee\CSP\1.3.374.0\McCSPServiceHost.exe not found. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully! 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ deleted successfully. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ not found. 64bit-Regist

OTL logfile created on: 7/7/2015 11:29:42 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Nancy\Downloads 64bit- An unknown product (Version = 6.2.9200) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.17842) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 7.86 Gb Total Physical Memory | 5.96 Gb Available Physical Memory | 75.88% Memory free 16.86 Gb Paging File | 14.82 Gb Available in Paging File | 87.90% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\WINDOWS

The Malwarebytes log was clean !!

# AdwCleaner v4.207 - Logfile created 07/07/2015 at 22:41:07 # Updated 21/06/2015 by Xplode # Database : 2015-07-05.2 [server] # Operating system : Windows 8.1 (x64) # Username : Nancy - NANCYLAPTOP # Running from : C:\Users\Nancy\Downloads\adwcleaner_4.207(1).exe # Option : Cleaning ***** [ Services ] ***** ***** [ Files / Folders ] ***** ***** [ Scheduled tasks ] ***** ***** [ Shortcuts ] ***** ***** [ Registry ] ***** ***** [ Web browsers ] ***** -\\ Internet Explorer v11.0.9600.17840 -\\ Mozilla Firefox v39.0 (x86 en-US) -\\ Google Chrome v43.0.2357.132 [C:\Users\Nancy\Ap

# AdwCleaner v4.207 - Logfile created 07/07/2015 at 21:29:09 # Updated 21/06/2015 by Xplode # Database : 2015-07-05.2 [server] # Operating system : Windows 8.1 (x64) # Username : Nancy - NANCYLAPTOP # Running from : C:\Users\Nancy\Downloads\adwcleaner_4.207 (1).exe # Option : Cleaning ***** [ Services ] ***** [#] Service Deleted : swdumon ***** [ Files / Folders ] ***** Folder Deleted : C:\Users\Nancy\AppData\LocalLow\AVG SafeGuard toolbar Folder Deleted : C:\Users\Nancy\AppData\Local\Google\Chrome\User Data\Default\Extensions\fcfenmboojpjinhpgggodefccipikbpd File Deleted : C:\Users\Nancy\App

I need help getting all the Malware off and increasing the speed of my computer and deleting unnecessary pop ups

I've spent way too much money on people that have scammed me into thinking they have fixed my computer- I can not thank you enough for your time and expertise. Sincerely- Daughter at Heart- Nancy

All processes killed ========== OTL ========== Service SupportSoft RemoteAssist stopped successfully! Service SupportSoft RemoteAssist deleted successfully! Service WDICA stopped successfully! Service WDICA deleted successfully! Service wanatw stopped successfully! Service wanatw deleted successfully! Service USBModem stopped successfully! Service USBModem deleted successfully! File system32\DRIVERS\lgusbmodem.sys not found. Service UsbDiag stopped successfully! Service UsbDiag deleted successfully! File system32\DRIVERS\lgusbdiag.sys not found. Service usbbus stopp

OTL logfile created on: 5/17/2015 4:14:23 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Nancy\My Documents\Downloads Windows XP Media Center Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation Internet Explorer (Version = 8.0.6001.18702) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 958.42 Mb Total Physical Memory | 215.87 Mb Available Physical Memory | 22.52% Memory free 2.26 Gb Paging File | 1.30 Gb Available in Paging File | 57.73% Paging File free Paging file location(s): C:\pagefile.sys 1440 2880 [

Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 5/17/2015 Scan Time: 3:08:34 PM Logfile: Administrator: Yes Version: 2.01.6.1022 Malware Database: v2015.05.17.03 Rootkit Database: v2015.05.16.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: Disabled OS: Windows XP Service Pack 3 CPU: x86 File System: NTFS User: Nancy Scan Type: Threat Scan Result: Completed Objects Scanned: 455679 Time Elapsed: 49 min, 16 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP