flashh4

Mell, Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. This is my standard "All Clean Speech." You may have some already installed, these are just recommendations ! Here are some tips to reduce the potential for spyware infection in the future: Here are some tips to reduce the potential for spyware/malware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From

Hey N7, John is that right or is my memory gone ? Ok first if you click the icon does it give you the options of which connections are available ? If so try using the one it normally connects to ! If not look here & see if this helps >>> http://www.7tutorials.com/how-connect-wireless-networks You might try just unplugging the router & plugging it back into computer but wait 5 minutes they say, or do the reset router thing on it !! Chuck

Thank you !! I will lock this topic in 5 days !! Chuck

Locate NORTON in the panel of REVO !!

It's being stubborn so dwnload Revo Uninstaller !! We need to remove some programs with Revo Uninstaller Free: Note: Revo Uninstaller is more thorough in deleting programs on your computer than using the Add/Remove option in Windows. Since it is a more powerful tool, please be sure to follow the instructions carefully. Note: If the program you want to uninstall is not listed by Revo, let me know and we will try an altenate method of removal. Please download and install Revo Uninstaller Free >>> http://api.viglink.com/api/click?format=go&jsonp=vglnk_142359985120416&

Smping that looks good !! Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix to your desktop and double click it to start the program here Ensure Remove disinfection tools is ticked Also tick: o Create registry backup o Purge system restore o Reset system settings o Click Run The program will run for a few moments and then notepad will open with a log. Plea

Smping, ok finally !! I need you to look in your Add/remove control panel and remove Defender Pro if present ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLDRV - File not

Smping, while i look through everything i need these programs run & log posted please !! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Please post the contents of that document in your next reply. ===========

Smping that was the wrong log, but it's ok it shows nothing bad was found !! Chuck

Mell, If you Uninstall McAfee, then you need to also run their Removal Utility, because McAfee leaves a lot of dredge behind. ----------------------------------------------------------- Run The McAfee Removal Tool MCPR.EXE 1. Download the removal tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe 2. Click Save and save the file to a folder on your computer. 3. Navigate to the folder where the file was saved. 4. Double-click MCPR.exe to run the removal tool. Vista Note: Right click MCPR.EXE and choose "Run as administrator" Your McAfee product will be fully r

Smping, good job so far, no wonder it was running slow ! We will have more after these programs to do !! So stay with me till we get it all !! Thanks Chuck

Mell, lets do an OTL fix !! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}IE:64bit: - H

Mell are you running 2 Antivirus >>>> McAfee Anti-Virus and Anti-Spyware ??? And are they the Paid version ?? Chuck

Howdy smping and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/progra

Good job Mell finding the Malwarebytes log !! Chuck

Mel if you don't find the Malwarebytes log it is ok. Lets move on !! Go to add/remove in your control panel and remove this program unless it is the paid for version ! >>> SUPERAntiSpyware Run these programs for me & then i will write you a script of what we need to remove ! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow

Mell we have more to do, i will look through the logs and be back with some more instructions !! Chuck

Mell, see if this will help locate the Malwarebytes log !! How to Retrieve MalwareBytes Anti-Malware Log Files The following steps will assist you in accessing logs from MalwareBytes Anti-Malware 2.0 after scans have been completed. If you need assistance at any point during this tutorial, please visit our support page. Step 1 Go to the bottom left corner to Export and select Text File (*.txt) Open MalwareBytes Anti-Malware and then click on History Step 2 On the left column, select Application Logs. Select the most recent log among the list, it is usually the one on the top (or sort

Mell, there were a couple bad ones in the Adwcleaner log but it removed them, i will check the DDS log when you get to it & see if there are any remains of them !! You are doing fine when you have to stop for tonight that's fine. You can work on it tomorrow or when you get free time !! Thanks Chuck

Howdy Mell and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/programs

You need any help let me know but you shouldn't ..... piece of cake !! Later my friend ! Chuck

Hi Pat, the biggest thing i notice & really like is the Microsoft EDGE, it is the new browser ! You can write,type or draw with a pen (provided by them) on it or any page you go to, then send it ! Pretty cool ! The rest so far is the same as my W8.1 but i am still playing with it. I will post anything new i find interesting. Downloading my wife's version now !! I would like for anyone else to weigh in on what they find & think !!!!!! Chuck

Downloaded it last night & have had no problems as was reported that might show up ! Took almost 2 hrs. to download & install ! A lot of changes but nothing to far out ! I turned off the new assistant, not needed for me ! I don't like Bing so i will change that as a search engine ! Let me know how your experience goes with it !! Thanks Chuck

Ok lets try this program Jolene. Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.comhttp://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeList * Click the Run Scan button and wait for the scan to fi

Jolene, malwarebytes cleaned up a lot but there is more to get rid of, so lets keep at it when you have the time ! Thanks Chuck