flashh4

Great job Becky, go to the next program !! Thanks Chuck

Howdy beckypeterson and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove any

The one i have been using for a long time ! >>> http://www.majorgeeks.com/files/details/cryptoprevent.html And an article/post about it >>> http://www.bleepingcomputer.com/forums/t/525028/cryptoprevent-does-it-work/

This topic is now closed, if you need it reopened please PM me or any Mod ! Thanks Chuck

wmay61 do you still need help ?? If not i have to lock this topic after 5 days with no response !! You have 24 hrs. to respond ! Thanks Chuck

Fixed by remote access !! Locking this !!

Howdy travis and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything o

Howdy wmay61 and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything

Well it's really heating up now. The name calling and hurting of candidates family's just appalling to me ! I think it will get worse as the time for the conventions get closer. There is no one who i am impressed with that's running ! I am an Independent voter, not Rep or Dem !! This may be the first time in my life i have not voted ! Chuck

This user has found her hard drive is going bad ! We did clean it up nicely before we figured out it was the drive that caused lack of performance ! This is now closed if you need it reopened please PM me or any Mod ! Thanks Chuck

Mary i have to lock this if no answer in 5 days !! Chuck

Well everything looks great, no reason your computer should be slow ! Lets see what the speed test shows compared to mine ! They should be close unless your ram or internal parts are starting to go bad ! Talk to you in a few days when you get time to run speed test ! Thanks Chuck

This is my speed test !!! Ping- 15ms ........ download speed- 9.91 .......................... upload speed 1.87mbps

Mary i want you to do a speed test here to see how fast your internet speed is >>> http://www.tctwest.net/customer-support/speed-test/ Let me know your speed test results ? Chuck

Hi Mary, Update Java Runtime Make sure you uncheck any boxes that want you to install tool bars or anything other than Java You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. [*]Please go here to install Java >>> http://www.java.com/en/ [o] click on the Free Java Download Button [o] click on Agree and start

If that OTL fix removes all them then we have one more program to remove all our programs & their logs from your computer, if you find one not removed you can delete it manually ! We will wrap this up shortly !! Thanks Chuck

Mary we are looking great just a little longer ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL Copy everthing in RED and Paste into the box in the OTL program !!

OTL Extras logfile created on: 3/20/2016 1:27:10 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Mary\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.18230) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.89 Gb Total Physical Memory | 2.04 Gb Available Physical Memory | 52.31% Memory free 7.78 Gb Paging File | 5.61 Gb Available in Paging File | 72.05% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %Syste

OTL logfile created on: 3/20/2016 1:27:09 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Mary\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.18230) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.89 Gb Total Physical Memory | 2.04 Gb Available Physical Memory | 52.31% Memory free 7.78 Gb Paging File | 5.61 Gb Available in Paging File | 72.05% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive%

Thanks Mary, now when ever you get time the Security Check & OTL logs please !! Chuck

Mary, thanks that was the logs i needed. I need you to go to Control Panel/ Uninstall Programs and remove/uninstall this >>> AVG PC TuneUp !! Let me know if you did this ?? NEXT Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. http://www.bleepingcomputer.com/download/securitycheck/dl/123/ NEXT Download OldTimer to your desk top ! Links: http://www.majorgeeks.com/mg/get/otl_(oldtimers_list_it),1.html If you already have a copy of OTL delete it and use this version. (Note

Mary that is the log from Junkware Removal tool you posted yesterday ! Try to get me a DDS Log please ! It's ok, i know you worked late last night ! Thank You Chuck

Post the DDS logs next Mary !! Thanks Chuck

Morning Mary, To find Malwarebytes log ! Open Malwarebytes Icon on your desk top, DO NOT run the scan !!! Click "History" and "Delete All" !! Click "Applicattion Logs" ............ Click "Scan Log" .......... click "Export" ...... Click "text file" (*.txt) name it "MBAM" ..... Save ..... click "Open" !! The DDS log should of pop-ed up like the other programs ! Are the on your desk top, if not run the program again ? Thanks Chuck

Mary after you get me the Malwarebytes log run this program below also & post the logs !! Download DDS and save it to your Desktop. >>> DDS Double click dds.scr to run the tool. If using Vista or Windows 7 you will be prompted by UAC, please allow the prompt. DDS will now scan your computer. When the scan is complete, DDS will open two (2) logs: DDS.txt Attach.txt If not saved these logs will be automatically deleted when closed, so save both to your Desktop. Please note it is important that you post BOTH l