flashh4

Mary, If you have a virus i will find it ! But it never hurts to clean a computer every 6 months so it does not slow down ! When you get time get me the Malwarebytes Log please ! Chuck

Good job so far ! It's starting to clean up good ! What made you think it was infected with a virus ?? We have more to do so it will show up if you do !! Either way it did need a good cleaning ! Thanks Chuck

Mary, nothing real serious so far a bunch of junk that needed to go !!! Thanks Chuck

Howdy MissMary and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anythi

This topic has been locked due to a disagreement with user ! If you need this reopened please PM me or any Mod !! Thanks Chuck

3. click Run Fix Only:

We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL Copy everthing in RED and Paste into the box in the OTL program !! :OTL IE:64bit: - HKLM\..\SearchScopes,DefaultScope =

Hi Lori, good to know that no threats were found with Malwarebytes ! Ok 1 more program to run Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Ex

Attch log . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 1/6/2010 12:52:51 PM System Uptime: 3/7/2016 12:44:56 PM (7 hours ago) . Motherboard: MSI | | Boston Processor: Intel(R) Celeron(R) CPU E3200 @ 2.40GHz | Socket 775 | 2400/800mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 286 GiB total, 184.285 GiB free. D: is FIXED (NTFS) - 12 GiB total, 2.178 GiB free.

Posting your dds. txt .................... easier to read through this way !! DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 11.0.9600.18205 BrowserJavaVersion: 10.25.2 Run by Lori at 19:10:22 on 2016-03-07 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3061.1345 [GMT -7:00] . AV: AVG Internet Security 2014 *Enabled/Updated* {4D41356F-32AD-7C42-C820-63775EE4F413} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: AVG Internet Security 2014 *Enabled/Updated* {F620D48B-1497-73CC-F290-58052563BEAE} FW: AVG Interne

Well looks like you can do without all that clutter/junk !! Continue when you get time !! Thanks Chuck

I will move it to here for you !! # AdwCleaner v5.101 - Logfile created 07/03/2016 at 09:54:31 # Updated 07/03/2016 by Xplode # Database : 2016-03-06.3 [Server] # Operating system : Windows 7 Home Premium Service Pack 1 (x64) # Username : Lori - PC # Running from : C:\Users\Lori\Desktop\adwcleaner_5.101.exe # Option : Clean # Support : http://toolslib.net/forum ***** [ Services ] ***** [-] Service Deleted : CouponPrinterService [-] Service Deleted : vToolbarUpdater19.2.0 ***** [ Folders ] ***** [-] Folder Deleted : C:\Program Files (x86)\Application Upd

Howdy Lori and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything o

Thanks for the tip Pete, i will keep this in mind if anything happens again ! This is the first problem i have had with W10, i know it won't be the last !! Later Chuck

During the night MS W10 decided i need to take my pics & put them into an album for me ! If i had wanted them into an album i would have arranged them that way ! Thanks MS for butting in where you were not wanted. I don't think this is the last MS will do what they want with my system !! Have any of you had good experiences with MS W10 doing something you didn't ask for ???? Chuck

Great Pat, glad you got things working !! Chuck

Seeing how the issues have been resolved i will lock this topic, if you need it reopened please PM me or any Mod ! Thanks Chuck

Great to hear Cass, i will lock this topic in 5 days. If you need it reopened please PM me or any Mod !

Hey Cassie, ok looks good !! Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix to your desktop and double click it to start the program here Ensure Remove disinfection tools is ticked Also tick: o Create registry backup o Purge system restore o Reset system settings o Click Run The program will run for a few moments and then note

Hi Cass, let's finish the cleaning !! First these 2 lines show this computer ran P@P programs at one time. Let me warn you about P2P programs being full of Virus,Trojans, and other junk which could leave this computer or any a door stop !! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program.

Good morning Cass, ok we removed a bunch of junk ! Let's see if we can remove some more. Look in the Control Panel for My Way Search Assistant if it is there uninstall it. Let me know on this !! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users

Hi Cass, first let me tell you about Windows XP !!! It is no longer supported by Microsoft, which means there will be no updates for it ! No security updates either so your computer will be vulnerable to hackers ! But the good news is it will still run !! Ok with that said lets run some programs to see if we can clean it up & maybe speed it up a little ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/prog

Anytime my friend !! Chuck

Well that's beyond my knowledge then ! So i usually go to my favorite place to get help when i can't fix/find how to take care of the problem. These guys are pretty good at helping : http://www.tenforums.com/ Let me know how this works out Pat ?? Chuck

Hi Pat, did you try unlocking the task bar before trying to drag & dropping it ? Chuck