flashh4

We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the http://img.photobucket.com/albums/v317/flashh4/customFix.png[/IMG]. text box of the OTL tool/program ! Start with and include the colon plus :OTL Copy everthing in RED and Paste into the box in the OTL

Hi Sandy, i'm looking threw the logs now & will be back ASAP with a OTL fix for your computer !! Chuck

Thanks Sandy, not much more then we will be finished ! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeList * C

Howdy hpg3, see if this will help you with the high usage of CPU !! http://www.wikihow.com/Fix-High-CPU-Usage

hpg3, you are welcome ! I am 70 and find the internet very fascinating, besides i loved to read things that makes my life greater !! You Take Care ! Chuck

Tammy just copy this & paste into the OTL fix box: :OTL IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {431573BD-94AE-4370-B706-D3B1EFCFEC05} IE:64bit: - HKLM\..\SearchScopes\{431573BD-94AE-4370-B706-D3B1EFCFEC05}: "URL" = http://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSND IE - HKLM\..\SearchScopes,DefaultScope = {BB82DE59-BC4C-4172-9AC4-73315F71CFFE} IE - HKLM\..\SearchScopes\{361BFBE1-0284-4C5C-85AA-3927EF84A325}: "URL" = http://www.google.com/s

Hi Tammy, We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the http://img.photobucket.com/albums/v317/flashh4/customFix.png[/IMG]. text box of the OTL tool/program ! Start with and include the colon plus :OTL Copy everthing in RED and Paste into t

That's good Tammy, be back shortly with a OTL fix !! Chuck

After you post the Malwarebytes log run this program next ! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use Sa

Tammy, this was a lot ! But we have more to do so keep going/running the other programs & paste their logs for me ! Thanks Chuck

Howdy Tammy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or

File: iexplore.exe. Security Rating: "iexplore.exe" is the main executable of the Internet Explorer browser from Mircosoft. It is considered a part of the Windows operating system. Check the security settings for this program to minimize the risk when you are surfing. Hope that helps ! Chuck

Read this & see if it will help rest it to factory settings ! http://www.dell.com/support/article/us/en/19/SLN291879/EN Pat let me know the name of the Dell Chuck

Hi hpg3, Although Microsoft has designed Internet Explorer to seamlessly display your existing favorites whenever you switch to a newer version, data loss and errors can happen during an upgrade. For that reason, you should always back up your favorites to an external storage device before upgrading IE. I hope that answers your question !! Chuck

Howdy Pat, if you want to take the Dell back to it's original factory setting you can try this it has worked on others that i reset to factory specs for others who had lost their passwords ! Let me know & if it doesn't help i may have other options in my notes !! Chuck 1. Reboot, and press Ctrl + F11 at the Dell logo. 2. The Dell™ PC Restore by Symantec screen will come up. 3. Select "Restore" or use the Tab key to highlight it and press Enter. 4. if you wish to continue, click "Confirm", or use the Tab key to highlight it and press Enter. 5. When the utility is fi

A new Opera 40 browser is out ! This one is really fast. It has not crashed once like the other browsers like FF or Edge. The only thing i have found wrong is that "Spell Check" does not work or i haven't found a way to get it to. Even followed their directions & still does not work so if you try it let me know if it works for you ! If you try it please let me know what you think. Thanks Chuck

Thanks Guys !

Seeing how the problems are fixed i will lock this topic !! Chuck

What does the computer open to ..... is it the log-in where you type your password ?? ?? Did you try the above instructions ?

I'm looking for a solution ! Chuck

Try Step 2 or 3 !! >>> http://www.tenforums.com/tutorials/2304-safe-mode-start-windows-10-a.html

Momof3 did that solve your recycle bin problem ?? Chuck

Pic of Command Prompt if you don't know what it looks like >>> http://

Hi momof3, 1. Go to Start > type "cmd" ...... when the "Command Prompt" shows up in light blue right click & select "run as Administrator". 2. When the "command prompt" shows up Type: rd /s /q C:\$Recycle.bin and hit Enter. (Watch where the blank spaces are located) 3. Reboot computer and then you can reuse the Recycle Bin again. Chuck

That's good momof3, let me know in a few days if you get that message again !! If they are calling on your phone just hang up as soon as you know it's them ! Then contact your phone company !! It's NOT MS, they would never call you ! Hope you like my work & will recommend me & our site to friends or anyone in need of computer help ! Happy Surfing Chuck