sarahw

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Everything posted by sarahw

  1. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  2. I'm only using googleads on my site. I figured the ads are fairly well placed and dont interupt the main content that people are trying to see, so they are also seen by general members and admins as well as guests. I have looked at a few advertising companies, but alot don't seem as easy to use and content related as googleds, I was wondering why you chose Kontera ContentLink?
  3. 1. Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform full scan (Full scan is optional. According to the program's creator Quick Scan will do just fine.). Click Scan. When the scan is complete, click OK, then Show Results to view the results. If Malware is f
  4. Download ComboFix from one of the locations below, and save it to your Desktop. Link 1 Link 2 Link 3 Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  5. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  6. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  7. Hello dwile, Welcome to the site. You need to download Hijack This and post a log from the scan that you make. Follow the instrucitons here: http://www.besttechie.net/forums/How-To-Po...Log-t12175.html
  8. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.
  9. Hi, Sorry about that, the name and link has changed. I updated the link in the previous instructions and it should work now.
  10. Hi, I'd like you to turn off then turn on System Restore. Malware likes to hide in restore points and doing this deletes them and creates a new fresh one, free of any problems. Instructions are below. I'd also like you to run OTCleanUp, this will remove any programs, and other files you may have downloaded during our fix. 1. Disabling System Restore NOTE: You need to be logged in as an Administrator to administer System Restore. If you are not logged in as an administrator you will not be able to follow these steps WARNING: By disabling system restore you will delete all stored restore points.
  11. It appears that didn't work, can you try this please: 1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log.
  12. Hi, Sorry about the late reply. I must have overlooked your thread. 1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log.
  13. Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.
  14. Ok, make sure you have an Anti Virus that is up to date and checks the flash drive when you plug it in. That way it will stop the infection from loading. Please download OTCleanUp from HERE to your desktop. Double click to run it. It will clean up the assortment of tools used during malware removal. When it has finnished, it will ask you to reboot so it can remove itself. Congratulations, your log is now clean. A well protected computer should have at least an Anti Virus and Firewall, an Anti Spyware is also great addition to your computers security. Here is a list of tools I like to recomme
  15. Hi, There is not much in your logs, could you explain again what is happening.
  16. Hi, 1. First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon a
  17. Download ComboFix from Here or Here to your Desktop. Double click combofix.exe and follow the prompts. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  18. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  19. Download ComboFix from Here or Here to your Desktop. Double click combofix.exe and follow the prompts. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  20. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  21. Australia is mostly desert and isolated bushland, but considering that, is has good coverage. (Almost complete I believe). The major internet player Is Telstra's 'Bigpond'. Expensive, but the service is good. I pay $99.95 monthly for over 30Mbps/1000kbps cable and other extras like online storage. They also sell music like at iTunes (which is billed to my statement), domain names (highly over priced), and server space. (Not my closest server.)
  22. Australia, which has a small, more centralised population of nearly 21 million can afford a public health care and run it efficiently, whilst also having an optional private health care. This allows people to make a choice not on the quality of care, but rather an upgrade of conditions (a private room instead of a curtain) and choice of doctors. At the same time I can walk into a public hospital and recieve quick quality care based on the urgency of my needs (A gunshot wound would get me immediate care and a bed, a ingrown toenail would get me chair for maybe thirty minutes). A trip to the doc
  23. Looks good. Time for some housekeeping Click START then RUN Now type Combofix /u in the runbox and click OK [*] When shown the disclaimer, Select "2" The above procedure will: Delete the following: ComboFix and its associated files and folders. VundoFix backups, if present The C:\Deckard folder, if present The C:_OtMoveIt folder, if present [*] Reset the clock settings. [*] Hide file extensions, if required. [*] Hide System/Hidden files, if required. [*] Reset System Restore. This will remove any malware hidden in restore points like here: E:\System Volume Information\_restore{
  24. Are you refering to the files here: E:\System Volume Information? They are usually not moved untill much later. No, leave it for now.Please do a scan with one of these two scanners (you can choose which one. If one doesn't work for you, you can run the other): 1. Kaspersky WebScanner Click on Kaspersky Online Scanner You will be promted to install an ActiveX component from Kaspersky, Click Yes. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following
  25. We'll remove those soon. Don't touch these files. You should not be able to see them, but we changed the setting to show system files. Do not delete anything if you dont know what it is. That sounds strange? Download ComboFix from Here or Here to your Desktop. Double click combofix.exe and follow the prompts. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall Please go HERE to run Panda's ActiveScan Once you are on the Panda site click the Scan your PC bu