sarahw

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Everything posted by sarahw

  1. I was wondering why they were still there. I should have told you to reboot. How is the computer running?
  2. Please re-open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below: O23 - Service: afinding Service (afinding) - Unknown owner - C:\WINDOWS\system32\AFinding.exe (file missing) O23 - Service: macidwe Service (macidwe) - Unknown owner - C:\WINDOWS\system32\macidwe.exe (file missing) O23 - Service: NOBICYT Service (NOBICYT) - Unknown owner - C:\WINDOWS\system32\Nobicyt.exe (file missing) O23 - Service: perfs Service (perfs) - Unknown owner - C:\WINDOWS\system32\perfs.exe (file missing) O23 - Service: routing Service (routing) - Unknown owner - C:\W
  3. First you will need to create the batch fix to do that copy and paste ALL of the above in the quote box to a notepad file. Then in the text file go to FILE > SAVE AS and in the dropdown box select SAVE AS TYPE to ALL FILES Then in the FILE NAME box type fix.bat This will create a batch file Then run fix.bat by double clicking you may see a black box appear this is normal Please download the OTMoveIt2 by OldTimer. Save it to your desktop. Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator") Copy the file pat
  4. Hi, 1. Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on
  5. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  6. Your out of spqace of your C drive. You should buy another hard drive. You may find that some programs do not work properly. 1. Updating Java and Clearing Cache Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel. It will say "Java Plug-in" under the icon. Please find the update button or tab in the Java Control Panel. Update your Java then reboot. If you are unable to update you can manually update by going here:http://www.java.com/en/download/manual.jsp [*]After the reboot, go back into the Control Panel and double-click the Java Icon. [*]Under Te
  7. 1. Updating Java and Clearing Cache Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel. It will say "Java Plug-in" under the icon. Please find the update button or tab in the Java Control Panel. Update your Java then reboot. If you are unable to update you can manually update by going here:http://www.java.com/en/download/manual.jsp [*]After the reboot, go back into the Control Panel and double-click the Java Icon. [*]Under Temporary Internet Files, click the Delete Files button. [*]There are three options in the window to clear the cache - Leave AL
  8. There is a log missong, can you please post main.txt from the DSS scan you did.
  9. 1. Please download the OTMoveIt2 by OldTimer. Save it to your desktop. Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator") Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy): C:\Documents and Settings\EricaGM\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmimpro.jar-3ad601a5-526d3b9d.zip C:\Documents and Settings\EricaGM\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmimpro.jar-6b13a7e7-6a9
  10. 1. While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things. Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean. Open Spybot Search & Destroy. In the Mode menu click "Advanced mode" if not already selected. Choose "Yes" at the Warning prompt. Expand the "Tools" menu. Click "Resident". Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box. In the File menu click "Exit" to exit Spybot Search & Destroy. 2. Click HERE and
  11. Can you uninstall this program: AdvancedTool Please download the OTMoveIt2 by OldTimer. Save it to your desktop. Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator") Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy): C:\Documents and Settings\Dialtech\Local Settings\Temp\tem37.tmp.exe C:\Documents and Settings\Dialtech\Local Settings\Temp\upd5.tmp.exe C:\Documents and Settings\Dialtech\My Documents\Call Manager\CMSi.m
  12. Hi, Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform full scan (Full scan is optional. According to the program's creator Quick Scan will do just fine.). Click Scan. When the scan is complete, click OK, then Show Results to view the results. If Malware is
  13. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  14. Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform full scan (Full scan is optional. According to the program's creator Quick Scan will do just fine.). Click Scan. When the scan is complete, click OK, then Show Results to view the results. If Malware is foun
  15. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  16. Hi, As you bumped your own post it appears as though you have had a reply and are already being helped. You only need one topic opened. You did not need to start another 2. I will close this one and reply to the most recent post.
  17. Hi, Please read this topic on how to post a Hijack This log: http://www.besttechie.net/forums/How-To-Po...Log-t12175.html Post a Hijack this log in a reply to this thread.
  18. Download ComboFix from one of the locations below, and save it to your Desktop. Link 1 Link 2 Link 3 Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  19. Download ComboFix from one of the locations below, and save it to your Desktop. Link 1 Link 2 Link 3 Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  20. Hi, There are various Hijack This tutorials on the web HERE There are also schools around that offer Malware removal training. Click on the UNITE link to go to the UNITE hompage and look under UNITE schools.
  21. I can see a few problems with your computer. First I'd like you to run a Anti-Virus scan and then a Anti-Malware scan. 1. Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform full scan (Full scan is optional. According to the program's creator Quick Scan will
  22. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  23. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and