flashh4

WARNING: people you need to read this article. I have cleaned a few computers from these bad guys !!! http://www.today.com/money/cryptolocker-crooks-launch-new-customer-service-website-victims-2D11586019 So Back up, back up, back up ! Chuck

Cheryl, work on these as time permits you ! Each will produce a log so make sure you copy & paste them here !! When there is 2 links you only need 1 to work !! Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Pleas

That was the old Junkware log !! I will work without the Malwarebytes log if you can't locate it !!

Cheryl did you find the Malwarebytes log ?? Chuck

It's ok, just copy & paste all logs like you just did the "thank u" you posted ! I am very patient !! Let me know when you need to stop for tonight !! Chuck

Cheryl,i copied it here for you ! # AdwCleaner v3.012 - Report created 13/11/2013 at 21:49:18 # Updated 11/11/2013 by Xplode # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits) # Username : v'cxxv'cv'cxxv'cv'cv - -PC # Running from : C:\Users\v'cxxv'cv'cxxv'cv'cv\Documents\Downloads\adwcleaner(1).exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\Users\v'cxxv'cv'cxxv'cv'cv\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaaaojmikegpiepcfdkkjaplodkpfmlo Folder Deleted : C:\Users\v'cxxv'cv'cxxv'cv'cv\AppData\Local\Goog

Ok ! if you have any questions just PM me or ask here !! Chuck

Howdy Cheryl and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may st

Got it & i moved it ! I will be right back with some tools/programs for you !

Think i will give my self a raise ! Yes i do deserve it since i am the manager ! http://www.nbcnews.com/business/microsoft-overhauls-controversial-employee-review-system-2D11582697

WARNING; Insensitive people at the Walmart rant ahead. Last night I found myself sandwiched in line waiting to check out, this is not an odd occurrence. The woman in frount of me had 5 children she was wrangling ( which did not seem odd to me) , as well as the fact that the children were a mix of Caucasian and Hispanic short people.( agian hmph...didn't notice until it was pointed out to me). Yes, I said pointed out. The people behind me as I wrestled my own whiney toddler, began very loudly whispering things like; "How many baby daddies do you think she has?" "Can't even dress those kids for

Keith, tomorrow or tomorrow night run this program for me & post the log ! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeList * Click

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs.

I will leave another program i need you to download & run when you get time !!

P2P Warning ====== BitTorrent There are signs of one or more P2P (Person to Person) File Sharing Programs on your computer. Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect to become infected & malware to occur Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to th

Malwarebytes found & cleaned about what i thought it would ! Let me know when you have to stop for tonight !! The DDS (2) logs will be pretty long ! A lot of reading threw it for me ! Chuck

Good job Keith that took care of those nasty things ! Now lets continue !!! MALWAREBYTES with Pics: Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. When the scan is complete, click OK,

Keith we have a couple infections ! So lets clean this up right now & get rid of them !!!! Pay attention to theses instructions carefully !! Open RogueKiller : * Quit all programs that you may have started. * Please disconnect any USB or external drives from the computer before you run this scan! * For Vista or Windows 7, right-click and select "Run as Administrator to start" * For Windows XP, double-click to start. * Wait until Prescan has finished ... * Then Click on "Scan" button * Wait until the Status box shows "Scan Finished" * click on "delete" * Wait until the Status box

Keith, let the tools/programs stay on the desktop till we are done with the cleaning, this is so if we have to run 1 more than once it will already be downloaded ! Internet Explorer 10 - out of date ........... we will update it when we are done with the cleaning !! Microsoft Security Essentials & ant Antivirus needs to be turned off until we are done !! Thanks Chuck

Howdy Keith and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may sti

This problem seems resolved, i will close this topic. If you need it re-opened please PM me or another Mod ! Thanks Chuck

There is a link to AVAST in my all clean speech, it's a great free antivirus !! Make sure it is all they install !! Instructions for setting up AVAST !! 1. Right-click the Avast icon located in the notification area of the Windows task bar. Select "Program Settings" to launch the Avast settings window. 2. Click "Common" in the left column to view common configuration needs. Place a check mark next to each option you want to enable. 3. Click "Appearance" in the left column to change how the Avast icon and user interface is displayed on your computer. You can choose to animate the Avast

Great thats what i wanted to hear ! I know you may have some of these installed, this is just my standard all clean speech ! Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: * From within Internet Explorer click on the Tools menu and then click on Options.

Jraes, ok combofix was nice to us. Now we are gonna remove it !! Time for some housekeeping [*] Click START then RUN [*] Now type Combofix /Uninstall in the runbox and click OK( please note the space between Combofix and the /, it is needed.) The above procedure will reset your System Restore and clear out the backups and quarantines created during the course of this fix. Once you have typed this in, press Enter on your keyboard. A Open File security warning will appear asking if you are sure you want to run ComboFix. Please click on the Run button to start the program. ComboFix will

Jraes, this program is very powerful, please follow it exactly as per my instructions !!!!! Vista and Windows 7 users: 1. These tools MUST be run from the executable. (.exe) every time you run them 2. With Admin Rights (Right click, choose "Run as Administrator") Download ComboFix from this location: Link 1 http://download.bleepingcomputer.com/sUBs/ComboFix.exe Link 2 http://www.infospyware.net/antimalware/combofix * IMPORTANT !!! Save ComboFix.exe to your Desktop * Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may ot