flashh4

M&M ...... thanks ! Finish with the other 2 programs/tools when you get time then i will have another fix for you !! Chuck

M&M .... Whoa, that was a great clean out ! Ok i think we have a bunch more to clean after reading the logs so lets continue ! AdwCleaner Please download adwcleaner by Xplode onto your desktop. Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" *Click on the Scan button. *AdwCleaner will begin to scan your computer like it did before. *After the scan has finished ....... This time, click on the Clean button.

mm ...... What Antivirus are you running ?? Norton 360 ?? <<< do you know how to disable Norton, do so please so it does not interfer with our fix ? And i see Spybot - Search and Destroy we need to stop it from running or remove it completely ! I recommend we remove it go to add/remove Panel uninstall anything with SpyBot. Also while you are there remove these Javaâ„¢ 6 Update 35 ... Java 7 Update 40 Then continue with the clean up above !! Thanks Chuck

Howdy mmcintosh and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may

Seeing how there has been no response in 5 days this topic is locked ! If you need it opened please PM me or another Mod ! Thanks Chuck

Scotty,if it ran the scan the log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt Open Malwarebytes which i had you install & click LOGS there should be a copy there if it ran, open it & copy/paste !! Thanks Chuck If it's not there run another scan ! ............................................. Uninstall via Add/Remove Programs Please go to Start > Control Panel > Add Remove Programs. Locate the following programs: (if present) SafePCRepair Internet Ex

Good, it will get faster as we go ! Do not remove these tools/programs untill i give you the ok later. This is incase we need to rerun them !

Scotty, that cleaned a bunch of junk & one bad program that we will remove & all traces of it a little later with a different tool/program !! Your doing good, it gets easier as you familiarize yourself with the instructions ! Chuck

Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still nee

ReeDawn please run this OTL Fix for me. it will produce a log when done copy & paste that log ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus OTL . :OTL :OTLIE:64bit: - HKLM\..\S

ReeDawn, i will need about half an hour to read threw this & will be back with a OTL fix for you to run !! Thank ya ! Chuck

Ok lets do some more cleaning. Security Check Please download and save SecurityCheck.exe to your Desktop from one of the links below. Link 1 >>> http://screen317.spywareinfoforum.org/SecurityCheck.exe. Link 2 >>> http://screen317.changelog.fr/SecurityCheck.exe * Double click SecurityCheck.exe and follow the onscreen instructions inside the black box. * A Notepad document should open automatically called checkup.txt * Please post the contents of that document in your next reply. NEXT Download RogueKiller to your desktop. >>> http://www.sur-la-t

More junk & unwanted stuff in that log was removed !! Thanks Chuck

ReeDawn, thats a lot of junk ! It's gonna run a lot smoother when we are done ! Thanks

Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still nee

This problem seems fixed so i will lock this topic, if you need it reopened please PM me or another Mod ! Thanks Chuck

Since this problem seems resolved i will close this topic in 5 days, if you need it reopened please PM me or another Mod ! Thanks Chuck

Krista. keep me informed of what is happening ! Chuck

OK Krista, back to square 1 i think ! That is if your husband downloaded the Farbar Tool, did he use the flash drive or a disk ? ======================== Download this to any computer using a flash drive !! For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive. >>> http://download.bleepingcomputer.com/farbar/FRST.exe For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive. >>> http://download.bleepingcomputer.com/farbar/FRST64.exe Plug the flashdrive into the infected computer. Enter System Recovery

Krista try this >> Vista and Windows 7 users: 1. These tools MUST be run from the executable. (.exe) every time you run them 2. With Admin Rights (Right click, choose "Run as Administrator") Download ComboFix from this location: Link 1 http://download.bleepingcomputer.com/sUBs/ComboFix.exe Link 2 http://www.infospyware.net/antimalware/combofix * IMPORTANT !!! Save ComboFix.exe to your Desktop * Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. * See this Link >>>

Howdy Krist and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may sti

This problem seems fixed so i will lock this topic ! If it needs reopened please PM me or another Mod !! Thanks Chuck

Iskandr, if it was me i would just clean it up & out of whose ever stuff you got it from ! Then if its not good enough for what you want it for then buy you a Windows 7 disk & then install it !! I can help you clean it up pretty good if that's the way you want to go ! Chuck

This problem seems to be resolved so i am gonna lock this topic ! If you need it re-opened please PM me or another Mod !! Thanks Chuck

We are having so many problems with her computer we suspect the place where she lives may be causing them ! So i am gonna lock this topic !! Cheryl if you need this re-opened please PM me or another Mod ! Thanks & God Bless you ! Chuck