flashh4

I agree TT !!

You can download OTCleanIt and save it to desktop. Double-click OTCleanIt.exe. >>> http://oldtimer.geekstogo.com/OTC.exe Click the CleanUp! button. Select Yes when the "Begin cleanup Process?" prompt appears. If you are prompted to Reboot during the cleanup, select Yes. The tool will delete itself once it finishes, if not delete it by yourself. Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

Then delete any tools that remain we used in the cleaning !!!

Open, should be on desk top >>> Click the "Clean Up " button

Looks good Keith ! Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. ======================= I know you may have some of these installed, this is just my standard all clean speech ! Congratulation you are c

Keith, lets remove some stuff found in the OTL log ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus OTL . :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A

Sorry it's been a busy day at computer cleaning,i will look over OTL log & be back asap with a written fix ! Chuck

That was fine if it downloaded the updated version ! How's it running ??

Cheryl i need you to open OTL then copy everything in black & Blue below & paste it into the OTL area that says "Paste Script Here" as the pic shows above, then click the "RUN FIX " button !!!! :OTL IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {E0988084-C67F-4934-AD30-8C23E0BC6B76} IE:64bit: - HKLM\..\SearchScopes\{E0988084-C67F-4934-AD30-8C23E0BC6B76}: "URL" = http://www.google.co...sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNF IE - HKLM\..\SearchScopes,DefaultScope = IE - HKLM\.

No, that is the fix i wanted you to run, the very first one was a scan !

We need to Run an OTL fix !! Will look like this >> Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus OTL . :OTL :OTLIE:64bit: - HKLM\..\SearchScopes,DefaultScope = {E0988084-C67F-4934-AD30-8C23E0BC6B76}IE:64bi

http://oldtimer.geekstogo.com/OTL.com

This problem seem to be fixed ! I will lock this topic, if you need it reopened just PM me or another Mod ! Thanks Chuck

Cheryl see if you can get the Security check above to run & post the log here ! !! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeLis

JoAn, did you remove this from add/remove panel >>> Javaâ„¢ 6 Update 37 ??? Is this your Antivirus >>> Norton 360 Internet Explorer 10 Out of date! You can get the update here but make sure they don't install anything you don't want !! http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages Adobe Reader 10.1.8 Adobe Reader out of Date! Update here >>> http://get.adobe.com/reader/otherversions/ Do not let them install the Mcafee scan Let me know how it's running & if any other problems !!

RogueKiller log you sent me is clean !!! Please continue !! Chuck

Jo that looks pretty good ! Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. ================================== I know you may have some of these installed, this is just my standard all clean speech ! Co

Jo lets clean what OTL found !! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus OTL . :OTL :OTLIE - HKLM\..\SearchScopes,DefaultScope =IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0F

Jo lets continue !! Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeList * Click the Run Scan button and wait for the scan to finish (usuall

Jo, lets run this ! Open RogueKiller : * Quit all programs that you may have started. * Please disconnect any USB or external drives from the computer before you run this scan! * For Vista or Windows 7, right-click and select "Run as Administrator to start" * For Windows XP, double-click to start. * Wait until Prescan has finished ... * Then Click on "Scan" button * Wait until the Status box shows "Scan Finished" * click on "delete" * Wait until the Status box shows "Deleting Finished" * Click on "Report" and copy/paste the content of the Notepad into your next reply. * The log shou

Jo,i see you have Norton installed, are you using Norton for your antivirus ?? I need you to go to add/control panel uninstall Javaâ„¢ 6 Update 37 !! We will make sure all is up to date when done ! Chuck

Jo, we have more cleaning to do !! I will let ya know when we have you all clean ! Download DDS and save it to your Desktop. >>> DDS Double click dds.scr to run the tool. If using Vista or Windows 7 you will be prompted by UAC, please allow the prompt. DDS will now scan your computer. When the scan is complete, DDS will open two (2) logs: DDS.txt Attach.txt If not saved these logs will be automatically deleted when closed, so save both to your Desktop. Please note it is important that you post BOTH logs in your topic. Please note: DDS wi

Jo, do not remove these tools/programs we may have to run 1 again ! That way it's already installed. We will remove them when we are threw with the cleaning ! Chuck

Jo, looking good, we are removing a bunch of junk !! Chuck

Howdy Jo and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still