flashh4

Daytonaman, i need you to run thes 2 programs for me !! The Malware bytes program i posted above and the RougeKiller below !! Try posting the logs here, the same way i showed you !! Run RogueKiller IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to run RogueKiller again Download RogueKiller to your desktop. >>> http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe close all running programs for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe

Here is your Junkware log ! Posted by flashh4 ! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.4 (04.06.2014:1) OS: Microsoft Windows XP x86 Ran by Jerry on Thu 09/11/2014 at 15:16:01.37 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys ~~~ Files ~~~ Folders ~~~ FireFox Successfully deleted the following from C:\Documents and Settings\Jerry\Application Data\mozilla\firefox\profiles\wu51wc57.default-1363971810444\prefs.js user_pref("extensions.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you need this topic re-opened please contact me or any mod ! Thanks Chuck

Hi Daytonaman, after you get me the Adwarecleaner log please run Malwarebytes program/tool next !! Download Malwarebytes' Anti-Malware to your desktop. Here >>> http://api.viglink.com/api/click?format=go&jsonp=vglnk_jsonp_141039757243812&key=bf4adfcbb328b51c165afd7f95bfc060&libId=fffff87f-b607-4446-bd1d-cebbcdfa3272&loc=http%3A%2F%2Fforums.whatthetech.com%2Findex.php%3Fshowtopic%3D128609&v=1&out=http%3A%2F%2Fwww.malwarebytes.org%2Fmbam-download.php&ref=http%3A%2F%2Fforums.whatthetech.com%2Findex.php%3Fshowforum%3D27&title=Pop%20up%20ads%2C%20malware

Posted for Daytonaman2: # AdwCleaner v3.309 - Report created 06/09/2014 at 14:05:56 # Updated 02/09/2014 by Xplode # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) # Username : Jerry - JERRY-B8A2121FB # Running from : C:\Documents and Settings\Jerry\My Documents\Downloads\adwcleaner_3.309(4).exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** ***** [ Scheduled Tasks ] ***** ***** [ Shortcuts ] ***** ***** [ Registry ] ***** ***** [ Browsers ] ***** -\\ Internet Explorer v8.0.6001.18702 -\\ Mozilla Firefox v31.0 (x86 en-US) [ File : C:\Documents an

Thanks Pete, have not seen anything on it yet ! Chuck

panthermom, i have looked back threw the logs & nothing has been removed that would stop you from opening your mail or apps ! What i am thinking is when you changed your password you didn't change your Microsoft account back on. This happen to me when i first got Windows 8 ! It to was because i changed my password to log in, the thing was i did not remember my Microsoft account password which you (I) needed to get my mail ! This is only in windows 8 and 8.1 ................... that is the only thing i can think of & find ! Try this to see if you have the latest Apps installed ! To re

Hi uspoor (Paul) Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. ======================= Congratulation you are clean as far as i can tell !!! Any of the logs that you created for use in the forums or remaini

HI, Paul ! We will update these after the cleaning, do not do them now ! Java 7 Update 17 Java version out of Date! Adobe Flash Player 11.9.900.170 Flash Player out of Date! Adobe Reader 9 Adobe Reader out of Date! ==================================== Now to continue with the cleaning !! Open RogueKiller : * Quit all programs that you may have started. * Please disconnect any USB or external drives from the computer before you run this scan! * For Vista or Windows 7, right-click and select "Run as Administrator to start" * For Windows XP, double-click to start. * Wait unti

Hey uspoor, nothing bad jumping out so lets look deeper ! Do you have the Malwarebytes log from above ?? If not please run it for me & paste the log ! Run RogueKiller IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to run RogueKiller again Download RogueKiller to your desktop. >>> http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe close all running programs for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe when the prescan is finish

Lou i Got the logs and all looks good. Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. How is it running, it might be a tad slow until a few normal re-boots ! Any other problems ? Thanks Chuck

Hey uspoor, i need you to run these programs for me !! AdwCleaner Please download adwcleaner by Xplode onto your desktop. Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" *Click on the Scan button. *AdwCleaner will begin to scan your computer like it did before. *After the scan has finished ....... This time, click on the Clean button. *Press OK when asked to close all programs and follow the onscreen pr

Howdy uspoor (Paul) and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it

Howdy Daytonaman2 and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it m

Windows Vista out of date Your Microsoft Windows installation is out of date. Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure. Out-of-date Windows installations represent a risk to your system and are also a conduit for the spread of malware. You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found http://windows.micro...dwide-languages Save it to your desktop. Double click on the file on

Your welcome Lou ! I will go to her topic & make sure you have the programs that i will need logs for ! Chuck

Yeah Lou, i 'm thinking it's the computer causing that ! Just no way really to stop the PUP's, i just make sure i clean them out every 6 months or so !! Lets try this on the sleep problem, we will just shut it all down, it's not needed anyway ! Go to Control Panel > System & Security > Under Power Options choose Change when Computer sleeps > In the Turn off the Display select Never, under Put the computer to sleep select never , click save changes ! Try that and see if it helps !! Let me know if this helps ! Chuck

Lou, you asked about PUP"s !! Potentially unwanted programs or PUPs are scattered throughout the Internet, whether a website offering or an inclusion in a freeware download. Like adware and legitimate software programs, PUPs may track (aka spy) surfing habits, collect data and send to a third party, even though some claim to gather non-evasive data. Well, you really cannot prove the collection doesn't infringe on your privacy. PUPs are sometimes called 'greyware' because they fall in a grey area and do not necessarily or upfront pose a security threat. However, if evasive data falls in the w

I will lock this topic in 5 days ! If you need it re-opened please PM me or any mod ! Chuck

Thank you ! I will lock this topic in 5 days ! If you need it re-opened please PM me or any mod ! Chuck

It may have been all the PUPs that were installed ! PUP (Potential Unwanted Programs) ! Ok i will keep her topic open !! Chuck

Lou, Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. This is my standard "All Clean Speech." You may have some already installed, these are just recommendations ! Here are some tips to reduce the potential for spyware infection in the future: Here are some tips to reduce the potential for spyware/malware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From

That's ok, when it's done use the OTL clean up i posted above !! Chuck

Panthermom, i had OTL fix reset them ! This is my all clean speech, which as far as i can tell you are !! These are some recommendations if you feel that one may help you feel free to download it !! Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. This is my standard "All Clean Speech." You may have some already installed, these are just recommendations ! Here are some tips to reduce the potential for spyware infection in the future: Here

Lets clean up the tools & logs we have run ! Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. Let me know how it's running now ? Any problems we need to fix ? Chuck