sarahw

Hi, We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/combofix/how-to-use-combofix * Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Please include the C:\ComboFix.txt in your next reply for further review.

Hi, I want you to start with a Malware Scan: Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everythi

Hi, Can you please try using Safe Mode with Networking for the duration of this fix. While you will have internet access, stay off the internet as you may be infecting others, or sending spam etc. We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/combofix/how-to-use-combofix * Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Please include the C:\ComboFix.txt in your next reply for further review.

Hi, I can see a few things that are out of place. We'll start with a quick scan: Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view

Hi, Could you please uninstall Spybot Search and Destroy. It's a great tool, but it may interfere with the fix. When we are finnished, you can reinsall it again. Make sure Mcaffee is completly uninstalled from your computer. Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below. O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: OPTIONKNOB - {81FD5D26-E43D-304C-A0A9-6FADB21876DC} - ¦C:\PROGRA~1\SUPPOR~1\Ping second.dll (file missing) O3 - Toolbar: face exit - {094D5297-223C-7CE1-9734-844D3081937A} - (no file) O4 - HKCU\..\

Hi, We'll see if there is anything lurking around with a quick Malware Scan: Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

Hi, Welcome to the site 1. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, an

Hi, Sorry about the delay. If you still require assistance, please post the contents of the Hijack This log in a reply. This is because your computers condition may have changed.

Hi, We'll run a quick scan to see whats lurking around. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure th

Hi, Not sure if this is a Virus, but we will check anyways. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make su

Hi, Can you try that above fix again please. I made a small change to it.

Hi, I'm really sorry. I seem to have overlooked your post. Please download the OTMoveIt3 by OldTimer. Save it to your desktop. Please double-click OTMoveIt3.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy): :files D:\Softwares\Yahoo\Yahoo games\Zango Games\setupzangotv1816.exe D:\Softwares\Yahoo\Yahoo games\Zango Games\setupmuncher1786.exe D:\Softwares\Yahoo\Yahoo games\Zango

Hi there! 1. D:\Program Files\uTorrent\uTorrent.exe Please turn off UTorrorent for a few days untill we fix this problem. If it is starting when you turn on your computer, turn off that feature. 2. D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe While Spybot is a good tool, I want you to uninstall it for now. We will reinstall it shortly. It can effect changes we make to your system. Click Start, then Control Panel then Add/Remove Programs. Locate Spybot and uninstall. 3. Do you know what these IP's are: 68.87.76.178 68.87.78.130 4. Please re-open HiJackThis and scan. Check the bo

Hi there! Please run the following scan and post the log for my perusal: Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the resu

Hi there, Welcome to Besttechie.net I'm not sure if this would be Malware Related. services.exe is a part of the Microsoft Windows Operating System and manages the operation of starting and stopping services. Some software is faulty or not created properly with incorrect code or can conflict with other software. On all my systems I have a primary drive which has the Microsoft Windows installation, Microsoft Office, and everything else is on other drives. I have all my music and movies on another drive and all my games and other software on another. This is so that no programs can conflict with

Hi there, Welcome to Besttechie.net We'll run a few scans to see what is lurking around on the computer: 1. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK,

Hi, Download ComboFix from one of these locations: Link 1 Link 2 Link 3 * IMPORTANT !!! Save ComboFix.exe to your Desktop Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

let me know how it goes

Can you remember a time and date it last happened? Click start then run and type compmgmt.msc under System tools, look for Event Veiwer. There are several logs, go into the logs and look for an event error or warning at the time it last happened. Tell me what it says.

Download random's system information tool (RSIT) by random/random from here. It is important that is saved to your desktop. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Hi, I think I know the problem, but we'll run a scan first: Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sur

Hi, Nasty problem you have there, we'll clean everything up and fix this problem. We'll start with a virus scan and an anti Malware scan. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When

Hi, Could you please open Malwarebytes and get the last log for me. You can find the logs by clicking the Logs tab in MBAM. This is so I know what infections we are dealing with.

Hi, That sounds like some strange issues. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything