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Hi Matt, Lets try something to see if we can speed up your IE. As a note though, IE is the slowest browser you can use out there. My parents had a similiar issue where they would open IE and it would take about 2 - 3 minutes just to load their home page. I switched them over to Opera, and they haven't had any problems since. Close any Internet Explorer or Windows Explorer windows that are currently open. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer. Click the Tools button, and then click Internet Options. Click the Advanced tab, and then click Re

Updating is always a top priority when you have any protection program. One thing though, I would highly recommend using MBAM over Spy-Bot. Malwarebytes' Anti-Malware - A very powerful tool which searches and kills malware that infects your system. **Tutorial on installing & using this product can be found HERE**

Hello again, Step 1 Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these folders (if present): C:\Documents and Settings\All Users\Application Data\upsrsvsx Step 2 Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to infect your system. Please follow these steps to remove older version Java components and update: Download the latest version of Java Runtime Environment (JRE) 6 Update 6 and save it to your desktop. Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 6...allows end-

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Nice job your log looks clean! How is it running? Please use the following suggestion to help prevent reinfection. Also, you may delete any tools I had you download during the cleaning process. Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)Now we need to make a new System Restore Point for your PC, please do the following Click S

Hello again, 1) Rebuild the Winsock LSP chain. To do this, follow these steps: a. Log on to the Microsoft Windows XP workstation as an administrator. b. Click Start, click Run, type cmd, and then click OK. c. At the command prompt, type the following, and then press ENTER: netsh Winsock reset When the program is finished, you will receive the following message: Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset. 2) Restart your computer.

Hello and Welcome back to BT. I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today. Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding. Please set your system to show all files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select t

Nice job your log looks clean! How is it running? Please use the following suggestion to help prevent reinfection. Also, you may delete any tools I had you download during the cleaning process. Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)Now we need to make a new System Restore Point for your PC, please do the following Click S

Hello again, Download and run WinSockFix. This is a two step process that will Back up the Registry and Reset the Winsock Stack. Double click on WinsockXPFix.exe to open. On the Winsock and TCP Repair Utility screen, click "ReG-Backup" On the ERDNT Welcome screen, click "OK". On the Backup to: screen, click "OK". On the Folder does not exist question screen click "Yes". You will see a status screen as your registry is being backed up. On the Registry backup is complete! screen, click "OK" and you will go back to the main window. On the Winsock and TCP Repair Utility screen, click "Fix". On th

Hello again, Step 1 1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log. Step 2 Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.ex

Hello again, Please do an online scan with Kaspersky WebScanner Click on Accept You will be promted to install an ActiveX component from Kaspersky, Click Yes. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected:Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will prog

Mhmm thats interesting. I was still under the impression that their free version was going nowhere. http://free.grisoft.com/ww.download-avg-an...ee-edition#tba2

MBAM is my favorite tool that I use when fighting malware now adays. I even have it on my own personal machine has an extra on demand scanner. As I have never use the payed version, I can't comment on that. But if it is anything similiar to their free product, it is definately worth it!!!

Hello and Welcome to BT. I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today. Sorry for the delay. Step 1 Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All C

Hello and Welcome to BT. I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today. Sorry for the delay. Please visit this web page for instructions for downloading and running ComboFix: http://www.bleepingcomputer.com/combofix/how-to-use-combofix This includes installing the Windows XP Recovery Console in case you have not installed it yet. For more information on the Windows XP Recovery Console read http://support.microsoft.com/kb/314058. Once you install the Recovery Console, when you reboot your computer, you'll see the option for the Recovery Console now as well

SP3 now available via Windows Update.

Nice job your log looks clean! How is it running? Please use the following suggestion to help prevent reinfection. Also, you may delete any tools I had you download during the cleaning process. Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)Now we need to make a new System Restore Point for your PC, please do the following Click S

Nice job your log looks clean! How is it running? Please use the following suggestion to help prevent reinfection. Also, you may delete any tools I had you download during the cleaning process. Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)Now we need to make a new System Restore Point for your PC, please do the following Click S

Hey, How is everything running?

Hey, Well I am not seeing anything malware related, how is everything running?

Hello and Welcome to BT. I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today. Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding. Step 1 Please set your system to show all files. Click Start, open My Computer, select the Tools menu and click Folder Options. Select

Hello and Welcome to BT. I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today. Looking at your system now, one or more of the identified infections is a backdoor Trojan. If this computer is ever used for on-line banking, I suggest you do the following immediately: 1. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers. 2. From a clean computer, change ALL your on-line passwords for email, for banks, financial accounts,

Hello and Welcome to BT. I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today. Sorry for the delay! Step 1 Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to infect your system. Please follow these steps to remove older version Java components and update: Download the latest version of Java Runtime Environment (JRE) 6 Update 6 and save it to your desktop. Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 6...allows end-users to run Java applications". Click the "Download" button to the right. Read the