sarahw

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Everything posted by sarahw

  1. Hi, Your computer is very infected. Please uninstall: Outerinfo Morpheus Toolbar AdwareAlert 1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log. Let me know of any problems you have.
  2. Please download Deckard's System Scanner (DSS) and save it to your Desktop. Close all other windows before proceeding. Double-click on dss.exe and follow the prompts. When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.
  3. Hi, Please download Deckard's System Scanner (DSS) and save it to your Desktop. Close all other windows before proceeding. Double-click on dss.exe and follow the prompts. When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.
  4. Hi, Do you know what this is: Windows DateTime Service (Win32Date) C:\WINDOWS\Wintime.exe Before we begin this fix, can you please save these instructions in Notepad to your desktop, or print them, for reference. Some of this fix will be done in Safe mode, where you will not be able to access this thread on the internet. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding. 1. First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downl
  5. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  6. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  7. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  8. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  9. Hi, Thats a strange issue regarding your browser. I will tell the author of the Combofix about it. We'll remove Combofix now, as your logs look clean. Time for some housekeeping Click START then RUN Now type Combofix /u in the runbox and click OK [*] When shown the disclaimer, Select "2" The above procedure will: Delete the following: ComboFix and its associated files and folders. VundoFix backups, if present The C:\Deckard folder, if present The C:_OtMoveIt folder, if present [*] Reset the clock settings. [*] Hide file extensions, if required. [*] Hide System/Hidden files, if re
  10. Did you wait for combofix to finnish before you opened Firefox? When running Firefox its best not to open or click anything. Sysfader is related to Nvidia software. I'm not sure what would cause this problem. Could you please tell me if it happens again.Please run these two scans. The first one is AVG Anti-spyware, not AVG Anti-virus. If it finds any files, could you please tell me if any where the files you were originally talking about being unable to remove. 1. First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have
  11. Hi, 1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log.
  12. Please download Deckard's System Scanner (DSS) and save it to your Desktop. Close all other windows before proceeding. Double-click on dss.exe and follow the prompts. When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.
  13. Download ComboFix from Here or Here to your Desktop. Double click combofix.exe and follow the prompts. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  14. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  15. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  16. Hi, I'm sorry about that last post. I dont know what happened there. Download ComboFix from Here or Here to your Desktop. Double click combofix.exe and follow the prompts. When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply Note: Do not mouseclick combofix's window while its running. That may cause it to stall
  17. Hi, While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things. Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean. Open Spybot Search & Destroy. In the Mode menu click "Advanced mode" if not already selected. Choose "Yes" at the Warning prompt. Expand the "Tools" menu. Click "Resident". Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box. In the File menu click "Exit" to exit Spybot Search & Destroy. Please go to Upl
  18. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and
  19. Hi, Welcome to the site I will be handling your log to help you get cleaned up. You are using an outdated and BETA version of Hijack THis. Please click HERE and download the correct version. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of t
  20. 1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log. Tell me how the computer is running.
  21. Hi, Did you install 'EmpirePokerMaster'. If not can you please uninstall it. If you can't uninstall it, let me know in your reply. 1. Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad. Save it to your desktop, make sure the file type is All Files and name it FixServices.bat @echo off sc stop DomainService sc delete DomainService exit Double click FixServices.bat. A window will open and close. This is normal. 2. Download ComboFix from Here or Here to your Desktop. Double click combofix.exe and follow the prompts. When finished, it shall produce a log for you.
  22. Hi, Welcome to the site I will be handling your log to help you get cleaned up. As it has been a while since you first posted you log, please rescan and post a fresh Hijack This log as a reply to this topic. This is because your computers condition may have changed. Also, in notepad, turn off Wordwrap. Click Format, then uncheck Wordwrap. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be
  23. 1. First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon at th
  24. Hi, Welcome to the site I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible. I want you to show hidden files. There are instructions HERE to help you do this. You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time. Please dont use any of the tools without specific instructions. Some of them are dangerous (and