rmurphy

Well in that case, I believe your log is clean For information on how to protect yourself in the future, read Infection Prevention Do you have any other questions or concerns? This thread will be left open for a few more days, so feel free to ask. No, you don't have to add [resolved] to the title, that will be done when I close the thread. -Ryan

Update MalwareBytes Anti-Malware, then run a full scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presente

Uninstall the following program: J2SE Runtime Environment 5.0 Update 6 == Install Latest Java == Please go to THIS page, and click on the Download link that is in the Java Runtime Environment (JRE) 6 section. Click the radio button next to Accept License Agreement after reviewing it. The page will refresh - this is normal. Download the Windows Offline Installation, Multi-language. You will want to save this to a location you will remember. Once it has finished downloading, double click it, and follow the prompts to install. If it asks to reboot, select Yes. 1. Please open Notepad Click Start

== Remove Programs == Please go to Add/Remove Programs in the Control Panel, and remove the following programs Java 6 Update 3 SearchAssist Reboot your computer == Combofix == Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop** Please, never rename Combofix unless instructed. Close any open browsers. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ------------------

Yes, restart, then do the following: == Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select Al

Download SDFix and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix) Please then reboot your computer in Safe Mode by doing the following : Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, the Advanced Options Menu should appear; Select the first option, to run Windows in Safe Mode, then press Enter. Choose your usual account. Open the extracted SDFix fol

Welcome to Besttechie! I'm Ryan, and I'll be helping you clean your computer. Let's do this before getting a HiJack This log, since it's what I'd probably have you do after I looked at the log. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan m

Welcome to Besttechie! I'm Ryan, and I'll be helping you clean your computer. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

== Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NO

Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. Whe

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Click START then RUN Now type Combofix /u in the runbox and click OK This will: Delete the following: ComboFix and its associated files and folders. VundoFix backups, if present The C:\Deckard folder, if present The C:_OtMoveIt folder, if present [*] Reset the clock settings. [*] Hide file extensions, if required. [*] Hide System/Hidden files, if required. [*] Reset System Restore. Congratulations, your log is clean For information on how to protect yourself in the future, read Infection Prevention Do you have any other questions or concerns? This thread will be left open for a few

Delete C:\Documents and Settings\Brokenearz\Desktop\Storage\sbbubleswp.exe. Other than that the log looks good (the other things detected were in quarantine folders). How is the computer running? -Ryan

email the file to (removed, acct disabled)

You should be able to copy and paste the contents in a reply like all the other logs. Double check and make sure that javascript is enabled, since I'm pretty sure the uploader using javascript. Let me know if neither of those work; I have other methods we can use so I can look at the log. -Ryan

Congratulations, your log is clean For information on how to protect yourself in the future, read Infection Prevention Do you have any other questions or concerns? This thread will be left open for a few more days, so feel free to ask. -Ryan

Nothing out of the ordinary there. How's the copmuter working? -Ryan

== Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NO

No problem with the delay; I've been gone this weekend, so you wouldn't have had a response anyways == Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If yo

That's good. Run MBAM as I posted before, and let's see if it picks anything up. -Ryan

I'm not entirely sure that the Norton prolem is being caused by malware, since I'm not really seeing any. Do you still have the installation media? If so, try reinstalling it; it may just be that it can't find something, and reinstalling the product will fix it. Also, if you don't have much time left for the definitions updates, you might consider another antivirus. There are several that are less resource heavy, as well as being free, that are just as good as Norton. == Remove Programs == Please go to Add/Remove Programs in the Control Panel, and remove the following programs J2SE Runtime Env

1. Please open Notepad Click Start , then Run Type notepad .exe in the Run Box. 2. Now copy/paste the entire content of the codebox below into the Notepad window: 3. Save the above as CFScript.txt 4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again. 5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply: Combofix.txt A new HijackThis log. An Uninstall List. To obtain an Uninstall list. Open HijackThis, click Config, click Misc Tools Click "Open Uninstall Manager" Click "Sav