rmurphy

Try using a blank password (just hit enter). Other than that, we cannot assist you in this matter because we have no way to confirm that you are the owner of the computer in question. -Ryan

Welcome to BestTechie, and sorry for the delay. If you still require help, please follow the directions below. If not, please let me know so I can close the topic. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so

Welcome to BestTechie, and sorry for the delay. If you still require help, please follow the directions below. If not, please let me know so I can close this topic. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so

Welcome to BestTechie, and sorry for the delay. If you still require help, please follow the directions below. If not, please let me know so I can close this topic. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so

Welcome to BestTechie, and sorry for the delay. If you still require help, please follow the directions below. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click O

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

Please download SmitfraudFix (by S!Ri) Extract the content (a folder named SmitfraudFix) to your Desktop. Open the SmitfraudFix folder and double-click smitfraudfix.cmd Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present). Please copy/paste the content of that report into your next reply. Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use

Welcome to BestTechie! I'm Ryan, and I'll be helping you with your issue. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the resu

Welcome to BestTechie! I'm Ryan, and I'll be helping you with your issue. Open notepad, and paste the contents of the code box below into it. sc stop "Net Modulation" sc delete "Net Modulation" Save the file as "remSrv.bat" (the quotes are needed for this to work) to your desktop. Double click the remSrv.bat file; a black window will flash open and then close, this is normal. Then do the following: Please run a free online scan with the ESET Online Scanner Note: You will need to use Internet Explorer for this scan Tick the box next to YES, I accept the Terms of Use Click Start When asked, all

Welcome to BestTechie! I'm Ryan and I"ll be helping you . Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure t

Tracking cookies are a normal part of internet life. I've heard of your problem happening a few times, but malware has not been involved. I'd try a new network cable, and if that doesn't work, posting in the hardware of windows forum. -Ryan

Welcome to BestTechie! I'm Ryan, and I'll be replying to y our log. Did the problem exist right after you formated and reinstalled? If so, I don't think that it is malware that is causing your problem. How did the scans that you were able to run go? Did they find anything? -Ryan

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Welcome to BEstTechie! I'm Ryan, and I'll be helping you. THe log looks clean, but let's see what this scan picks up. == Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

I wouldn't worry about that. The files were probably in use, or some other condition that prevented AVG from scanning the files. -Ryan

Congratulations, your log is clean For information on how to protect yourself in the future, read Infection Prevention Do you have any other questions or concerns? This thread will be left open for a few more days, so feel free to ask. -Ryan

If you could tell me what it's detecting, I will be able to tell you why. How's the computer working? == Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If y

Congratulations, your log is clean For information on how to protect yourself in the future, read Infection Prevention Do you have any other questions or concerns? This thread will be left open for a few more days, so feel free to ask. -Ryan

== Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NO

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer.. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

PLease post a new HiJack This log. How's the computer running? -Ryan

Welcome to BEstTechie! I'm Ryan, and I'll be helping you clean your computer. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer.. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer.. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the