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Open Hijackthis and click scan. Then check mark the following entries O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) Now close all open windows except Hijackthis and click fix checked Then post a new Hijackthis log here in a reply.

Post a new Hijackthis log here in a reply.

Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Ma

Ok.

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site. Next, please reboot your computer in Safe Mode by doing the following : Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, a menu with options should appear; Select the first option, to run Windows in Safe Mode, then press "Enter". Choose your usual account. Once in Safe Mode, open the S

Open Hijackthis and click scan. Then check mark the following entries R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm Now close all open windows except Hijackthis and click fix checked Then post a new Hijackthis log here in a reply.

Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Ma

Please download SmitfraudFix (by S!Ri) Extract the content (a folder named SmitfraudFix) to your Desktop. Open the SmitfraudFix folder and double-click smitfraudfix.cmd Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present). Please copy/paste the content of that report into your next reply. Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use

First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon at the t

Can you post it as a reply and not as a attachement?

Can you post another log with out workdwrap on in notepad (makes all them spaces and makes it hard to read)

Ok.

Delete the files. (if present) C:\Documents and Settings\Colin\Desktop\Carl\Desktop\Install-Animated-Emoticons.exe C:\Documents and Settings\Colin\Desktop\windowscleanersetup.exe Then post a new Hijackthis log here in a reply.

Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Ma

First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon at the t

Please do an online scan with Kaspersky WebScanner Click on Kaspersky Online Scanner You will be promted to install an ActiveX component from Kaspersky, Click Yes. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected:Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will

Can you login as Administrator then try?

Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Ma

First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon at the t

First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon at the t

Please download Qoofix by RubbeR DuckY from http://www.malwarebytes.org/Qoofix.zip Unzip all files to a convenient location such as C:\Qoofix. Go to the folder you unzipped all files and run Qoofix.exe. Click Begin Removal and wait for the scan to finish. If an infection has been found, select yes to restart your computer. Finally post a new Hijack This log and the contents of the Qoofix logfile.

Ok post a new Hijackthis log here in a reply.

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications: Detect and Remove Programs: How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware. How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

Open HijackThis, click Config, click Misc Tools Click "Open Uninstall Manager" Click "Save List" (generates uninstall_list.txt) Click Save, copy and paste the results in your next post.

First download AVG Anti-Spyware from HERE and save that file to your desktop. This is a 30 day trial of the program Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files. On the main screen select the icon "Update" then select the "Update now" link.Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed. [*]Once the update has completed select the "Scanner" icon at the t