Customer: "I can't seem to connect to the Internet." Tech Support: "Ah, right. What operating system are you running?" Customer: "Netscape." Tech Support: "No, what version of Windows are you using?" Customer: "Uhhh...Hewlett Packard?" Tech Support: "No, Right click on 'My Computer,' and select properties on the menu." Customer: "Your computer? It's my computer!" Tech Support: "No sir, I mean the little picture called 'My Computer' on your desktop." Customer: "I don't see an icon called that on my desktop. I do see one called that on my screen." Tech Support: "Right, just right click