flashh4

Hi Suz, Nope you did the right thing, we will reset Hosts later in a fix i will write for your machine only !! Will read the other logs soon & post a fix for them ! Thanks Chuck

Hi Suz, well that's not real bad logs ! But lets continue with the cleaning ! Run RogueKiller IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to run RogueKiller again Download RogueKiller to your desktop. >>> http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe close all running programs for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe when the prescan is finished, click on Scan click on Report and copy/paste the content in your next p

Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still nee

I will close this topic after 5 days !! If for some reason you need it re-opened please PM me or another mod ! If you feel we have done a good job please refer Besttechie & flashh4 (Chuck) to others ! Thanks Chuck

Ok Lynda lets do some clean up of the programs we ran ! Clean up with OTL Right-click OTL.exe and select " Run as administrator " to run it. This will remove all the tools we used to clean your pc. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CleanUp! button Say Yes to the prompt and then allow the program to reboot your computer. You can now delete any tools we used if they remain on your Desktop. ===================== Do you have a good Antivirus ?? I can recommend a great free one ? ========

Lynda now i need the Security Check log ! Chuck

Lynda, i need you to run an OTL fix for me ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the colon plus :OTL :OTLDRV - File not found [Kernel | On_Demand | Unknown] -- C:\Users\LYNDAB~1\AppData\

Good Morning (here) Lynda, we are gaining on the cleaning ! Did you forget to run & post the OTL log for me ???? The instructions are above in my last post ! I need it before you finish my instructions below !! ========================== We need to run the RougeKiller again with these instructions this time ! Open RogueKiller : * Quit all programs that you may have started. * Please disconnect any USB or external drives from the computer before you run this scan! * For Vista or Windows 7, right-click and select "Run as Administrator to start" * For Windows XP, double-click

Lynda forget the Malwarebytes log since it won't open right ! Lets continue with more cleaning & checking !! Run RogueKiller IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to run RogueKiller again Download RogueKiller to your desktop. >>> http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe close all running programs for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe when the prescan is finished, click on Scan click on Report and co

Lynda, i must warn you about the use of P2P programs ! >>> uTorrent P2P Warning There are signs of one or more P2P (Person to Person) File Sharing Programs on your computer. Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect to become infected & malware to occur Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting

Lynda, thanks for that log, please continue with the next programs !! Thanks Chuck

Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still nee

smgarcia All the other bad programs we have eliminated & the junk which was slowing your computer down ! You said the pop-ups are gone ?? It will run some faster after a few normal reboots !! Since you use Norton i will not recommend a different Antivirus but if you look in my "All Clean Speech" there is one that i like !! Unless there are other problems i think you are clean !! ========================= Congratulation you are clean !!! Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't clu

That's it juct click on what you want removed (as mentioned above if present) then click the uninstall icon & follow the promps ! Chuck

Ok lets try & remove all those with this program ! Revo Uninstaller is more thorough in deleting programs on your computer than using the Add/Remove option in Windows. Since it is a more powerful tool, please be sure to follow the instructions carefully. Please note there is a chance when you look for this program to uninstall through Revo it might not be listed because of the previous uninstall. If that is the case simply stop and let me know. * Please download and install Revo Uninstaller Free >>> http://www.revouninstaller.com/start_freeware_download.html * Double cli

smgarcia, lets see what we can find & fix this time ! Some bad programs have to be removed in a certain way & with specific programs/tools ! We need to Run an OTL fix !! Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot * Double-click OTL.exe to start the program. * Copy and Paste the following code into the . text box of the OTL tool/program ! Start with and include the

smgarcia, please run the Junkware Removal program again for me, use the instructions above. Then post the logs here !! NEXT: Lets try removeing those >>> Muvic Smartbar, PC Fix Speed, Speed it up Free, System Optimizer Pro <<< from the control panel uninstall them. Let me know how this goes !! Also i need you to run the OTL program again !! Please use the instructions above & copy & paste log here ! Thanks Chuck

smgarcia, it looks like you have some bad programs installed ! Please check for me to see if they are installed BUT do NOT remove them yet !! They will be in the control panel under add/remove/uninstall programs !! MyPC Backup Conduit SearchProtect Optimizer Pro v3.2 ScanTack Muvic Smartbar Mysearch PC Fix Speed SpeeditupFree System Optimizer Pro Let me know before we go any further !! Thanks Chuck

OTL Extras logfile created on: 6/12/2014 8:51:09 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Sylvia Garcia\Downloads Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.17041) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 1.99 Gb Total Physical Memory | 0.33 Gb Available Physical Memory | 16.70% Memory free 6.13 Gb Paging File | 0.75 Gb Available in Paging File | 12.27% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 1/10/2014 2:34:57 PM System Uptime: 6/10/2014 11:29:08 PM (2 hours ago) . Motherboard: Dell Inc. | | 0TY565 Processor: Intel® Core2 CPU 6300 @ 1.86GHz | Microprocessor | 1586/1066mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 233 GiB total, 184.096 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {8ECC055D-

Post this from PM for smgarcia she's having problems pasting here: DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 11.0.9600.16521 Run by Sylvia Garcia at 1:17:21 on 2014-06-11 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2038.751 [GMT -6:00] . AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2} . ============== Running Processes ================ . C:\Windows\system3

I understand you are having problems with pasteing here at BT !! Run these 2 programs please !! Download DDS and save it to your Desktop. >>> DDS Double click dds.scr to run the tool. If using Vista or Windows 7 you will be prompted by UAC, please allow the prompt. DDS will now scan your computer. When the scan is complete, DDS will open two (2) logs: DDS.txt Attach.txt If not saved these logs will be automatically deleted when closed, so save both to your Desktop. Please note it is important that you post BOTH logs in your topic. Pleas

Ok looks like that will not do it so lets try this !! You may have to download this to a disk from a different computer to a disk or flash drive, then stick it in the computer we are working on & run !! Run a Microsoft Fixit Process Go to this site, and click on the Fixit button, and follow the directions : http://support.microsoft.com/kb/886549 When it finishes, reboot again, then see if it works ! What is the brad name of computer ?? Chuck

We need to fix the file that was deleted !! Click this link >>> http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html Then follow the instructions !!

Howdy smgarcia and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Do Not Remove anything or run any tools/programs until advised to do so ! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may