rmurphy

== Remove Programs == Please go to Add/Remove Programs in the Control Panel, and remove the following programs J2SE Runtime Environment 5.0 Update 7 J2SE Runtime Environment 5.0 Update 9 Reboot your computer. == Install Latest Java == Please go to THIS page, and click on the Download link that is in the Java Runtime Environment (JRE) 6 section. Click the radio button next to Accept License Agreement after reviewing it. The page will refresh - this is normal. Download the Windows Offline Installation, Multi-language. You will want to save this to a location you will remember. Once it has finish

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Hello, and welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer. I didn't see anything that I'd worry about, but let's run another program just to make sure, as well as fix a few items in HiJack This. Open HiJack This and scan. When it finishes, put an X in the box next to these following item(s): O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file) O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file) O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - Close all open windows except for HiJack This and click fix checked. Please dow

Hello, adn welcome to BestTechie. I'm Ryan, and I'll be helping you clean your computer. I didn't see anything that I'd worry about, but let's run another program just to make sure, as well as fix a few items in HiJack This. Open HiJack This and scan. When it finishes, put an X in the box next to these following item(s): O15 - Trusted Zone: easyabc.95599.cn O15 - Trusted Zone: www.95599.cn O15 - Trusted Zone: http://toolbar.imageshack.us O15 - Trusted Zone: http://office.microsoft.com O15 - ESC Trusted Zone: http://*.update.microsoft.com Close all open windows except for HiJack This and click

Hi there, and welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer. Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop** Please, never rename Combofix unless instructed. Close any open browsers. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ----------------------------------------------------------- Very Important! Temporarily disable your a

Open HiJack This and scan. When it finishes, put an X in the box next to these following item(s) O4 - HKUS\S-1-5-19\..\Run: [spyware Doctor] "F:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [spyware Doctor] "F:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'NETWORK SERVICE') O9 - Extra button: (no name) - SolidConverterPDF - (no file) O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - F:\WINNT\system32\shdocvw.dll O9 - Extra button: (no name) - SolidConverterPDF - (no file) (HKCU) Close all open windows except f

Please post a new HiJack This log. -Ryan

Is the following company your internet provider? Ukraine Ukrtelegroup Ltd How is the computer running? -Ryan

You will want to print out a copy of these instructions to follow while you complete this procedure, as you will not be able to access the internet later in the fix. == Fix HJT Entries == Open HiJack This and scan. When it finishes, put an X in the box next to these following item(s) O2 - BHO: 0 - {32D86833-4023-4190-4FA9-B102718BFDBB} - C:\Program Files\MSN Gaming Zone\viliw.dll (file missing) O2 - BHO: (no name) - {3A6EAAD6-5237-4C52-85FC-D261E61F2408} - C:\Program Files\Online Services\ryzydyhip4444.dll (file. -Ryan missing) O2 - BHO: {a1c24e94-45c5-163b-1c84-2625e2bf8f04} - {40f8fb2e-5262-

Congratulations, your log is clean Because your issues do not seem to be caused by malware, you should post for help with those items in the appropriate forum. For information on how to protect yourself in the future, read Infection Prevention Do you have any other questions or concerns? This thread will be left open for a few more days, so feel free to ask. -Ryan

== Remove Programs == Please go to Add/Remove Programs in the Control Panel, and remove the following programs J2SE Runtime Environment 5.0 Update 8 Java 2 Runtime Environment, SE v1.4.2_03 Outerinfo Viewpoint Manager (Remove Only) Reboot your computer. == Install Latest Java == Please go to THIS page, and click on the Download link that is in the Java Runtime Environment (JRE) 6 section. Click the radio button next to Accept License Agreement after reviewing it. The page will refresh - this is normal. Download the Windows Offline Installation, Multi-language. You will want to save this to a l

Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When

That looks ok for now... a few minor things to fix, but nothing to worry about. I'd like to see an uninstall list. To obtain an Uninstall list: Open HijackThis, click Config, click Misc Tools Click "Open Uninstall Manager" Click "Save List" (generates uninstall_list.txt) -Ryan

There's still some work to be done. == Install Recovery Console == Go to Microsoft's website => http://support.microsoft.com/kb/310994 Select the download that's appropriate for your Operating System. Download the file & save it as it's originally named, next to ComboFix.exe. Now close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console. When complete, a log named CF_RC.txt will open. Please post the contents o

That looks good. == Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top and choose: Select All Click the Empty Se

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer. Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop** Please, never rename Combofix unless instructed. Close any open browsers. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ----------------------------------------------------------- Very Important! Temporarily disable your anti-virus, scr

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the

Welcome to BestTechie! I'm Ryan, and I'll be helping you clean your computer. Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop** Please, never rename Combofix unless instructed. Close any open browsers. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ----------------------------------------------------------- Very Important! Temporarily disable your anti-virus, scr

That's fine. Please post a new HiJack This log, and let me know how your computer is running. -Ryan

Delete the following folders: C:\_OTMoveIt\ C:\QooBox\ == Clear Temporary Files == Please download ATF Cleaner by Atribune. This program is for XP and Windows 2000 only Close all Internet Explorer, Firefox, and Opera windows before continuing. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. If you use Firefox browser Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser Click Opera at the top a

Hello. MoNsTeReNeRgY22 is having hardware trouble, and has asked me to take over his logs. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results

Hello. MoNsTeReNeRgY22 is having hardware trouble, and has asked me to take over his logs. Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results

Try downloading a new copy of combofix adn running that. Once its done, post the combofix log and a new hijack this log. -Ryan

Please download Malwarebytes' Anti-Malware from Here or Here Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Full Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When

Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop** Please, never rename Combofix unless instructed. Close any open browsers. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ----------------------------------------------------------- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a sca