Computer shuts down randomly.

barcuss · November 23, 2015

This is a basic home built computer about a year ago, nothing special just for the internet. Started running windows 7 and then the upgrade to Windows 10 a couple of months ago. For the past couple of weeks the PC has been shutting down randomly. No rhyme nor reason to the issue. Someone told me years ago the worst thing you can do is turn it off because of the sudden burst of electricity so it runs 24/7 plus I'm so impatient it drives me crazy to wait for it to power up even though it only takes about a minute to power up and get the browser back up. That said even with the computer running and not being used it will crash and this happens a couple of times per day. I have used AVG and cleaned the computer, run scans and it finds nothing so I am beginning to believe it might be a hardware issue.

Also another weird thing is the mouse becomes unresponsive from time to time and is jumpy and I have to click several times to get it o work, and sometimes when I click its like it thinks I still have my finger on the mouse button to highlight a sentence or relocate something. I have changed the batteries etc and still have the problem. This issue seems to happen a couple of times per hour, then it will operate normally for a while.

The computer has been cleaned out because my first thought was it was overheating so I removed the CPU and blew out all the dust and still no help.

CPU AMD A10-6800

RAM 8gb

64 bit

Using on board graphics

Motherboard Gigabyte Technology Co., Ltd., F2A55M-HD2

Edited November 23, 2015 by barcuss

Pete_C · November 24, 2015

When you built it did you put fiber washers both above and below the motherboard at each of the mounting screws?
What you describe sounds like a motherboard that is not properly insulated. Over time the screws may have loosened or bit into the board; the board is shorting through the screws. Disassemble and put it together properly.

Could be heat , even though you blew out the dust. Use a monitor program to check the board and processor temps.
Check your event log files to see if windows noted a cause.

Pete_C · November 24, 2015

I am going to hazard that your problem may be similar to mine and could possibly be related to start menu and task bar issues caused by windows update. Check your event viewer / system logs to see if an update was installed / installing just before the crash.

flashh4 · November 24, 2015

Regarding the task bar issues, have you tried opening Task Manager (Ctrl+Alt+Del, click Task Manager)
Click on File>New Task (Run) and enter "explorer.exe" (without the quotes)
Then click OK. It was a fix reported at W10 forums !!

Just a thought !

Chuck

barcuss · November 24, 2015

Thanks Pete, I have found the event viewer but I don't know how to tell when and if an update happened.

barcuss · November 24, 2015

Pete and Chuck, are you saying that my computer shutting down randomly and the trouble with my mouse being jumpy and slow/unresponsive is related to the task bar?

Also, Chuck I did as you advised running explorer.exe

Edited November 24, 2015 by barcuss

flashh4 · November 26, 2015

Barcuss, it's possible ! Never hurts to try a fix that helped others ! Have you noticed if it helped !!

Chuck

Pete_C · November 26, 2015

Chuck, the problem I have is that windows update disables a bunch of things. Taskbar being one of them.
Once the update completes, they return.
I suspect it is more common than a lot of people realize; but most get the updates at a time that they are not active (leave the computer on all the time)

barcuss

in event viewer, look for anything that says error.
You can actually click the events one at a time and it will describe them.

flashh4 · November 27, 2015

Pete, that's a new one i have not heard of ! Have you tried a repair install ? Have you looked on the W10 forums to see if anyone has a problem like that ? I have 3 computers & never had any problem out of them with the new W10 !

Chuck

barcuss · November 27, 2015

In administrative events there are 2550 events since 8/21/15 mostly warning's. I would guess probably the percentage at about 60/40 Warning's to Error's.

27 Error's since yesterday morning.

flashh4 · November 27, 2015

Pete has always been good at stuff like this, i usually do the Malware logs so i'm gonna turn this all over to him, if he wants to handle it !!

Good Luck

Chuck

Pete_C · November 27, 2015

What sort of errors? Are they all the same or similar (IE a service failed to start or stopped unexpectedly? Which service)
You might want to run the suggested malware scans and post them for chuck to review.

In event viewer you can highlight the content of the error and then hit ctrl+c to copy it (if right click copy does not work) and past here like

For example I got this notice (information)
Windows Update started downloading an update.

Then I got this error

User Logoff Notification for Customer Experience Improvement Program

barcuss · November 28, 2015

Log Name: Application

Source: Application Error

Date: 11/26/2015 7:23:11 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Family-PC

Description:

Faulting application name: plugin-container.exe, version: 42.0.0.5780, time stamp: 0x5632d0a4

Faulting module name: mozglue.dll, version: 42.0.0.5780, time stamp: 0x5632ba58

Exception code: 0x80000003

Fault offset: 0x0000ed50

Faulting process id: 0x6a4

Faulting application start time: 0x01d128a2cc833196

Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozglue.dll

Report Id: bcb0b005-8538-462b-8399-ca8199e37c52

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Channel>Application</Channel>

<Computer>Family-PC</Computer>

</System>

<Data>plugin-container.exe</Data>

<Data>mozglue.dll</Data>

<Data>C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe</Data>

<Data>C:\Program Files (x86)\Mozilla Firefox\mozglue.dll</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

barcuss · November 28, 2015

Log Name: System

Source: Microsoft-Windows-NDIS

Date: 11/27/2015 6:51:47 AM

Event ID: 10317

Task Category: PnP

Level: Error

Keywords: (16384),(16),(4),(2)

User: SYSTEM

Computer: Family-PC

Description:

Miniport TAP-Win32 Adapter OAS #25, {8e9e7468-ae38-433b-a07c-3bfe58ae52f4}, had event 76

Event Xml:

<Channel>System</Channel>

<Computer>Family-PC</Computer>

</System>

<Data Name="AdapterName">TAP-Win32 Adapter OAS #25</Data>

</EventData>

</Event>

barcuss · November 28, 2015

Faulting application name: firefox.exe, version: 42.0.0.5780, time stamp: 0x5632ba5c

Faulting module name: WS2_32.dll, version: 10.0.10240.16384, time stamp: 0x559f3b08

Exception code: 0xc0000409

Fault offset: 0x0000fcec

Faulting process id: 0x1988

Faulting application start time: 0x01d128a2c2f831af

Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Faulting module path: C:\WINDOWS\SYSTEM32\WS2_32.dll

Report Id: bb9eedc1-9ac8-4ba0-9a93-01dcaeecc80c

Faulting package full name:

Faulting package-relative application ID:

barcuss · November 28, 2015

Log Name: Application

Source: MsiInstaller

Date: 11/26/2015 7:44:24 AM

Event ID: 1024

Task Category: None

Level: Error

Keywords: Classic

User: Family-PC\Family

Computer: Family-PC

Description:

Product: Adobe Acrobat Reader DC - Update '{AC76BA86-7AD7-0000-2550-AC0F094E6F00}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Event Xml:

<Channel>Application</Channel>

<Computer>Family-PC</Computer>

</System>

<Data>Adobe Acrobat Reader DC</Data>

<Data>

</Data>

</EventData>

</Event>

barcuss · November 28, 2015

Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 11/25/2015 7:10:20 AM

Event ID: 10016

Task Category: None

Level: Error

Keywords: Classic

User: LOCAL SERVICE

Computer: Family-PC

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Channel>System</Channel>

<Computer>Family-PC</Computer>

</System>

<Data Name="param1">application-specific</Data>

<Data Name="param2">Local</Data>

<Data Name="param3">Activation</Data>

<Data Name="param6">NT AUTHORITY</Data>

<Data Name="param7">LOCAL SERVICE</Data>

<Data Name="param9">LocalHost (Using LRPC)</Data>

<Data Name="param10">Unavailable</Data>

<Data Name="param11">Unavailable</Data>

</EventData>

</Event>

barcuss · November 28, 2015

Log Name: Application

Source: .NET Runtime

Date: 11/25/2015 7:02:40 AM

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Family-PC

Description:

Application: AutoKMS.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ApplicationException

Stack:

at ..()

at ..(., System.String, Boolean, System.String, Int32, System.String, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, System.String, System.String)

at ..(System.String, Boolean, Boolean, System.String, Boolean, Boolean, System.String, ., Boolean, Int32, System.String, Boolean, Boolean)

at ..(.)

at ..()

Event Xml:

<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><ProviderName='.NET Runtime'/><EventID Qualifiers='0'>1026</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2015-11-25T12:02:40.000000000Z'/><EventRecordID>8736</EventRecordID><Channel>Application</Channel><Computer>Family-PC</Computer><Security/></System><EventData><Data>Application: AutoKMS.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ApplicationException

Stack:

at ..()

at ..(., System.String, Boolean, System.String, Int32, System.String, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, System.String, System.String)

at ..(System.String, Boolean, Boolean, System.String, Boolean, Boolean, System.String, ., Boolean, Int32, System.String, Boolean, Boolean)

at ..(.)

at ..()

</Data></EventData></Event>

barcuss · November 28, 2015

Log Name: System

Source: Service Control Manager

Date: 11/25/2015 6:43:38 AM

Event ID: 7001

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Family-PC

Description:

The Net.Tcp Listener Adapter service depends on the Net.Tcp Port Sharing Service service which failed to start because of the following error:

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Event Xml:

<Channel>System</Channel>

<Computer>Family-PC</Computer>

</System>

<Data Name="param1">Net.Tcp Listener Adapter</Data>

<Data Name="param2">Net.Tcp Port Sharing Service</Data>

</EventData>

</Event>

barcuss · November 28, 2015

Log Name: Microsoft-Windows-AppModel-Runtime/Admin

Source: Microsoft-Windows-AppModel-Runtime

Date: 11/26/2015 4:20:57 AM

Event ID: 69

Task Category: None

Level: Error

Keywords: (70368744177664),Process

User: SYSTEM

Computer: Family-PC

Description:

Failed with 0x490 modifying AppModel Runtime status for package Microsoft.WindowsCalculator_10.1511.24020.0_x64__8wekyb3d8bbwe for user Family-PC\Family (current status = 0x0, desired status = 0x20).

Event Xml:

<Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>

<Computer>Family-PC</Computer>

</System>

<Data Name="PackageFullName">Microsoft.WindowsCalculator_10.1511.24020.0_x64__8wekyb3d8bbwe</Data>

</EventData>

</Event>

barcuss · November 28, 2015

Hey Chuck here is the malwarebytes report. I removed all the threats it suggested.

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 11/27/2015

Scan Time: 9:52 PM

Logfile: malware.txt

Administrator: Yes

Version: 2.2.0.1024

Malware Database: v2015.11.27.04

Rootkit Database: v2015.11.26.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 10

CPU: x64

File System: NTFS

User: Family

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 377371

Time Elapsed: 9 min, 56 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 1

PUP.Optional.Spigot, HKU\S-1-5-21-125191153-927833046-2172898461-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B790F5A6-BB0B-41B4-ACCF-2289C8A676F4}, , [8779275c3d4e132364a3851fad56768a],

Registry Values: 1

PUP.Optional.Spigot, HKU\S-1-5-21-125191153-927833046-2172898461-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B790F5A6-BB0B-41B4-ACCF-2289C8A676F4}|URL, https://search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=926458&p={searchTerms},, [8779275c3d4e132364a3851fad56768a]

Registry Data: 0

(No malicious items detected)

Folders: 21

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\Main, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\Main\rep, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\SearchProtect, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\SearchProtect\rep, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\rep, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect\rep, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect\STG, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\UI, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\UI\rep, , [f709b6cd76153df958c08312798906fa],

Files: 61

PUP.Optional.Proinstall, C:\Users\Family\Downloads\gizmo-279-setup-44272913.exe, , [54ac2b58593266d054cc1ed61ee25ba5],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\EULA.txt, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\Main\rep\SystemRepository.dat, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings.html, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\style.css, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble\bubble.css, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble\bubble.html, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\hez-selected.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Apply-default.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Apply-onclick.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Apply-Rollover.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bg-uninstall.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bg-with-logo.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bg.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgNotif.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgSettings.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgSettingsDS.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgUninstall.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\btnBlue.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\btnClose.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\btnSilver.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\button-bg.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\checkbox.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\checkbox_checked.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\checkbox_def.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\close-win-def.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\close-win-over-click.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\gray-bg.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\hez-def.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\hez.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\icon-win.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\info-icon.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\menu-rollover.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\menu-selected.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button-def.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button-selected.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button2.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Settings-icon.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\text-field.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\v.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\x.png, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection\protection.css, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection\protection.html, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS\protectionDS.css, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS\protectionDS.html, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings\settings.css, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings\settings.html, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall\uninstall.css, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.SearchProtect.AppFlsh, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall\uninstall.html, , [d52b651efb90c571bfe844a8f60db64a],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft\173.crx, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft\173.dat, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft\173.xpi, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft\a.db, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft\b.db, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.BlockAndSurf, C:\Program Files (x86)\BlockAndSurf-soft\BlockAndSurfiP173.bin, , [cf314043e1aa69cd17ad185129d9df21],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect\CRASH_DUMP_P8456_T8464_D2014_06_15_T21_30_28.dmp, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect\CRASH_REPORT_P8456_T8464_D2014_06_15_T21_30_28.txt, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect\rep\UserRepository.dat, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\SearchProtect\rep\UserSettings.dat, , [f709b6cd76153df958c08312798906fa],

PUP.Optional.SearchProtect.AppFlsh, C:\Users\Family\AppData\Local\SearchProtect\UI\rep\UIRepository.dat, , [f709b6cd76153df958c08312798906fa],

flashh4 · November 28, 2015

Barcuss, after reading the Malwarebytes log i would like for you to go to the "Malware Section" here and start me a new topic so we can run a few more programs. It may not help your problem but i think we will find more junk that needs removed !!

Thanks

Chuck

Pete_C · November 28, 2015

I agree, the problem looks like it is caused by a bad plugin crashing firefox and taking everything with it.
Source of the bad plugin appears to be malware.

barcuss · November 29, 2015

Thanks Pete and Chuck, I am going out of town for work today but I will be back on Friday and will start the malware clean up process.

I use Firefox and Chrome and have noticed the past couple of days it seems to be when I'm using Firefox that this happens.

Computer shuts down randomly.

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