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Problem: desktop in display properties suddenly began to take too much time to load. Restoration with a disk image made before the problem occured did not correct it. Here is the HJT log. Thanks.

Logfile of HijackThis v1.99.0

Scan saved at 12:13:12 PM, on 2/3/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\SOUNDMAN.EXE

C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

C:\WINDOWS\StartupMonitor.exe

C:\WINDOWS\system32\taskswitch.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Motherboard Monitor 5\MBM5.EXE

C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Microsoft AntiSpyware\gcasServ.exe

C:\Program Files\GuruNet\GuruNet.exe

C:\PROGRA~1\COMMON~1\GURUNE~1\agtserv.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\Program Files\Executive Software\Diskeeper\DKService.exe

C:\WINDOWS\system32\pctspk.exe

C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe

C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\Fast.exe

C:\Documents and Settings\Dave and Carol\Application Data\Microsoft\Internet Explorer\Quick Launch\Tools\Anti Virus and Spyware Tools\HijackThis.exe

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 6\SnagItBHO.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL

O3 - Toolbar: GuruNet - {E8893D9E-169E-4a05-B0B6-FC5809D1AA77} - C:\PROGRA~1\GuruNet\Toolbar\GuruNetToolbarU.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 6\SnagItIEAddin.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe

O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [MBM 5] "C:\Program Files\Motherboard Monitor 5\MBM5.EXE"

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe"

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"

O4 - Startup: AVG Free Control Center.lnk = C:\Program Files\Grisoft\AVG Free\avgcc.exe

O4 - Global Startup: GuruNet.lnk = C:\Program Files\GuruNet\GuruNet.exe

O4 - Global Startup: Quicken Scheduled Updates.lnk = F:\bagent.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: GuruNet... - file:C:\Program Files\GuruNet\Html\atiemenu.htm

O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm

O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll

O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Yahoo!\Messenger\yhexbmes0521.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Yahoo!\Messenger\yhexbmes0521.dll

O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\AIM95\aim.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll

O16 - DPF: {13E23C9E-3018-4AC1-B998-C08BF1814DB0} - http://ftp.gurunet.com/pub/cabs/GNInstaller.cab

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc...aploader_v6.cab

O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab

O18 - Protocol: copernicdesktopsearch - {D9656C75-5090-45C3-B27E-436FBC7ACFA7} - C:\PROGRA~1\COPERN~2\COPERN~2.DLL

O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DKService.exe

O23 - Service: PCTEL Speaker Phone - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe

O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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Hi dsell,

I noticed you have Ad-watch enabled. You should temporarily disable it as it could interfere while fixing items in Hijack This!. To disable ad-watch:

1. Right-click on its icon in the taskbar.

2. Select Unload Ad-watch.

3.Then, go to Ad-Watch Settings and uncheck Load Ad-Watch on Windows start up.

I also noticed that you are running Microsoft Anti-Spyware and you should also temporarily disable it because it may also interfere while fixing items. To disable Microsoft Anti-Spyware:

1. Right click on its icon in the taskbar.

2.Click Shutdown Microsoft AntiSpyware.

Then , open Hijack This!, run a scan and check these items:

The following item is a restriction to your computer. If you did not set this entry with Spybot or another protection program, or if your administrator did not set it, then check this item .

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

Now please close all windows and browsers, except HijackThis, and have HijackThis fix them by clicking on Fix Checked.

Then,reboot and post a new log in this thread. Also in your reply, post your computer specifications (RAM, HD Space etc.).

Edited by tj416
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Here is the new log. My machine consists of 9 partitions spread over 2 hard drives . One drive is "80" and the other is "120" GB. The OS is on the C: drive which is 15,233.5 MB with 8.73 GB free. RAM is 1500 as dual channel DDR on a Gigabit Dual Bios Mobo. CPU is Athlon XP 3000+. Nothing is overclocked.

Logfile of HijackThis v1.99.0

Scan saved at 7:52:06 PM, on 2/4/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\SOUNDMAN.EXE

C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

C:\WINDOWS\StartupMonitor.exe

C:\WINDOWS\system32\taskswitch.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Motherboard Monitor 5\MBM5.EXE

C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\GuruNet\GuruNet.exe

C:\PROGRA~1\COMMON~1\GURUNE~1\agtserv.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\Program Files\Executive Software\Diskeeper\DKService.exe

C:\WINDOWS\system32\pctspk.exe

C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe

C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\Fast.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Dave and Carol\Application Data\Microsoft\Internet Explorer\Quick Launch\Tools\Anti Virus and Spyware Tools\HijackThis.exe

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 6\SnagItBHO.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL

O3 - Toolbar: GuruNet - {E8893D9E-169E-4a05-B0B6-FC5809D1AA77} - C:\PROGRA~1\GuruNet\Toolbar\GuruNetToolbarU.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 6\SnagItIEAddin.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe

O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [MBM 5] "C:\Program Files\Motherboard Monitor 5\MBM5.EXE"

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe

O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe"

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"

O4 - Startup: AVG Free Control Center.lnk = C:\Program Files\Grisoft\AVG Free\avgcc.exe

O4 - Global Startup: GuruNet.lnk = C:\Program Files\GuruNet\GuruNet.exe

O4 - Global Startup: Quicken Scheduled Updates.lnk = F:\bagent.exe

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: GuruNet... - file:C:\Program Files\GuruNet\Html\atiemenu.htm

O8 - Extra context menu item: Search Using Copernic Agent - C:\Program Files\Copernic Agent\Web\SearchExt.htm

O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll

O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Yahoo!\Messenger\yhexbmes0521.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Yahoo!\Messenger\yhexbmes0521.dll

O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\AIM95\aim.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll

O16 - DPF: {13E23C9E-3018-4AC1-B998-C08BF1814DB0} - http://ftp.gurunet.com/pub/cabs/GNInstaller.cab

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popc...aploader_v6.cab

O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab

O18 - Protocol: copernicdesktopsearch - {D9656C75-5090-45C3-B27E-436FBC7ACFA7} - C:\PROGRA~1\COPERN~2\COPERN~2.DLL

O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DKService.exe

O23 - Service: PCTEL Speaker Phone - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

O23 - Service: Retrospect Launcher - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe

O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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Your log looks clean.

I moved this topic because the problem isn't malware related anymore.

When did this problem start happening? What did you install before the problem started? Is this the only thing that is taking a while to load? How long is it taking? Do you have the latest drivers for your graphics card installed?

TJ

Edited by tj416
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The problem occured when another user downloaded a jpeg of Atlantis cockpit and set it as wallpaper using display properties. When I attempted to revert it back to the neutral gray or black that I use with photoediting the problem was apparent. It had been working normally two days before. No programs had been added or downloaded between times. What made me think of some malware lurking in a data file somewhere was the fact that the problem was not corrected by restoring to a tested disk image of the C: drive. Video drivers are current using the latest signed drivers. It also hangs (or takes a long time to load ) when clicking windows xp theme. The other themes (windows classics, my favorite etc) load normally.

I went to C:\Windows\Web\Wallpaper but none of the excess images were listed.

I attempted to redirect the target and went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windodws\CurrentVersion, and changed the value on WallPaperDir from %SystemRoot%\Web\Wallpaper to E:\WallpaperPics which is a small file I created with just two pictures in it. This had no effect. Please note that I am pretty much a beginner at registry editing.

I can work around the problem by opening desktop properties, selecting themes and opening an empty desktop, which I had saved as a favorite theme. I can then create a background or wallpaper image from a saved picture opened with Irfanview. I would like to understand what happened or what is happening.

Thanks for any help you can offer.

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Hi Folks

I'm going to move this post to the proper forum In HijackThis logs but I'll leave a link in this forum to it for awhile.

Thanx

Dave - Besttechie Moderator

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Hi,

I think the problem is one of the following three:

1. The driver is corrupt

2. The graphics card is dying

3. The monitor is dying

Might want to try new drivers? What kind of card do you have make/model?

I am thinking it's more likely one of the first two.

B

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Hello B,

the videocard is a GeForce FX 5200 (MSI MS-StarForce Ge Force Fx 5200).

I changed monitors and updated drivers to nvidia ver 6.6.93. This did not correct the problem. Desktop properties desktop tab stills populates with over 5000 images but now the list loads in 93 sec instead of 10 plus minutes. The browse function again works.

I do not have a known good videocard to troubleshoot with.

I appreciate your help.

Dave

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