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As Shanenin said, they did not intend the program to crash, there is a bug.

It may be a minor mistake in the code; somewhere someone forgot a , or put a ; where a : should be or got one letter wrong in typing and everyone else missed it.

It could be that it specifies a memory address which is in use by something else or which is not allowed; or that it calls for a file which does not exist or tries to do something like divide by zero.

Sometimes there is an upgrade or patch available to fix a known issue; sometimes uninstalling and reinstalling the program solves things (if by accident something got copied wrong during the installation). Sometimes you just have to find an alternative program which is compatible with your hardware, operating system , and other software.

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