gracie Posted December 30, 2006 Report Share Posted December 30, 2006 hello, I have been trying to reconnect some folk to their talk-talk broadband today, and so far have not succeeded - but that is not why I am posting on here.They tell me that they have had a particular problem both with Talk-Talk and the preceding ISP, which was BT, in that, if the phone rang ( probably a mobile) their connection to the Internet was lost.They are wireless BTW.I had occasion today to see this happening. Although their connection to the internet has been lost for some days now, the home-side of the router seems to be working fine, and I was in a screen watching the Rx and Tx spikes being traced and progressing toward the left of the screen - and then the phone rang and I said to answer it as we didn't have a connection outside the router to lose, so they did answer the phone, and I saw all or at least several of the spikes changed from being spikes to being columns with a flat top, and all ending at the same height. I felt this had to be to do with why they lose internet connectivity ( when the darn thing is working that is) but I didn't understand what I was seeing. Can anyone explain please? Quote Link to post Share on other sites
lefty1953 Posted December 30, 2006 Report Share Posted December 30, 2006 hello, I have been trying to reconnect some folk to their talk-talk broadband today, and so far have not succeeded - but that is not why I am posting on here.They tell me that they have had a particular problem both with Talk-Talk and the preceding ISP, which was BT, in that, if the phone rang ( probably a mobile) their connection to the Internet was lost.They are wireless BTW.I had occasion today to see this happening. Although their connection to the internet has been lost for some days now, the home-side of the router seems to be working fine, and I was in a screen watching the Rx and Tx spikes being traced and progressing toward the left of the screen - and then the phone rang and I said to answer it as we didn't have a connection outside the router to lose, so they did answer the phone, and I saw all or at least several of the spikes changed from being spikes to being columns with a flat top, and all ending at the same height. I felt this had to be to do with why they lose internet connectivity ( when the darn thing is working that is) but I didn't understand what I was seeing. Can anyone explain please? And how close to the Wireless connection is the Cell phone or Wireless phone? Interference can be caused by many things. Make sure there isn't anything to close to the Router. Quote Link to post Share on other sites
gracie Posted December 31, 2006 Author Report Share Posted December 31, 2006 And how close to the Wireless connection is the Cell phone or Wireless phone? Interference can be caused by many things. Make sure there isn't anything to close to the Router.In this last instance, very close, but anywhere in the house seemed to knock them off the internet Quote Link to post Share on other sites
Pete_C Posted January 1, 2007 Report Share Posted January 1, 2007 Many cordless phones operate on the same frequency as wireless routers.So option one would be to unplug all cordless phone base stations and see if that solves the problem.If so , see if you can find a different frequency cordless.Another thing which may work is to try to change the channel setting on the wireless router. IT will only change the frequency slightly; but sometimes this is enough. Quote Link to post Share on other sites
Sir_Siddy Posted January 3, 2007 Report Share Posted January 3, 2007 I used to have the exact same problem with a 800 mhz cordless phone near my wireless B router. The newer 2.4 GHz phones dont disturb my connection, but the old 800 mhz ones do. I got rid of the old phone and the problem went away. Quote Link to post Share on other sites
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