Having some problems with my parents computer. The computer froze up on them and they had no choice but to restart it. So they go to restart the computer and they get the black screen which has the start normal/safe mode and last good known config. They have tried starting in both normal and safe mode as well as the last good known config and nothing happens. Regardless of what option they choose, they go right back into the safe mode screen. (is that what it's called?) any help or ideas out there? the are running XP. thanks everyone!