slhouse

At one point you suggested wiping the computer. What does that involve and what would it do to my files? also, can you recommend a "cloud" storage that won't break the bank?

We are still running slow. Would it benefit me to convert to W10?

# DelFix v1.011 - Logfile created 27/12/2015 at 10:20:45 # Updated 18/08/2015 by Xplode # Username : Cody Store - CODYSTORE-PC # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits) ~ Removing disinfection tools ... Deleted : C:\_OTL Deleted : C:\AdwCleaner Deleted : C:\Users\Cody Store\Desktop\JRT.txt Deleted : C:\Users\Cody Store\Downloads\adwcleaner_5.026 (1).exe Deleted : C:\Users\Cody Store\Downloads\adwcleaner_5.026 (2).exe Deleted : C:\Users\Cody Store\Downloads\adwcleaner_5.026.exe Deleted : C:\Users\Cody Store\Downloads\Extras.Txt Deleted :

All processes killed ========== OTL ========== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully! 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ deleted successfully. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ not found. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\ deleted successfully. 64bit-Registry k

Results of screen317's Security Check version 1.009 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! avast! Antivirus Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Adobe Flash Player 20.0.0.235 Adobe Reader 9 Adobe Reader out of Date! Mozilla Firefox (43.0.2) Google Chrome (47.0.2526.106) Google Chrome (47.0.2526.80) ````````Process Check: objlist.exe by Laurent```````` Malwarebytes Anti-Malware mbamservice.exe Ma

OTL logfile created on: 12/24/2015 8:32:34 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Cody Store\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.18124) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 1.87 Gb Total Physical Memory | 0.31 Gb Available Physical Memory | 16.62% Memory free 4.98 Gb Paging File | 2.15 Gb Available in Paging File | 43.11% Paging File free Paging file location(s): c:\pagefile.sys 3192 6192 [binary data]

OTL Extras logfile created on: 12/24/2015 8:32:34 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Cody Store\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.18124) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 1.87 Gb Total Physical Memory | 0.31 Gb Available Physical Memory | 16.62% Memory free 4.98 Gb Paging File | 2.15 Gb Available in Paging File | 43.11% Paging File free Paging file location(s): c:\pagefile.sys 3192 6192 [binary d

Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 12/24/2015 Scan Time: 1:49 PM Logfile: scan log.txt Administrator: Yes Version: 0.0.0.0000 Malware Database: v2015.12.24.07 Rootkit Database: v2015.12.18.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Cody Store Scan Type: Threat Scan Result: Completed Objects Scanned: 379693 Time Elapsed: 47 min, 0 sec Memory: Enabled Startup: Enabled Filesystem: Enable

the malware program ran and there were a very few quarantined items. I can't find a log for it tho.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.1 (11.24.2015) Operating System: Windows 7 Home Premium x64 Ran by Cody Store (Administrator) on Thu 12/24/2015 at 11:58:11.60 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 0 Registry: 1 Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_750DEBBA70AD8E287603ACD8AE9B5589 (Registry Value) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

it was one I used for business when i had the Verizon stores. hasn't been used for that since 2013

# AdwCleaner v5.026 - Logfile created 24/12/2015 at 11:39:09 # Updated 21/12/2015 by Xplode # Database : 2015-12-23.1 [Server] # Operating system : Windows 7 Home Premium Service Pack 1 (x64) # Username : Cody Store - CODYSTORE-PC # Running from : C:\Users\Cody Store\Downloads\adwcleaner_5.026 (1).exe # Option : Cleaning # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLLs ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** [-] Task Deleted : TweakB

[UPD] - Local database v21-12-2015.2[UPD] - Services generic detection updated[UPD] - Folders generic detection updated[UPD] - Generic.DownloadProtect updated[UPD] - Chrome extensions module updated[UPD] - Russian translation updated[UPD] - Automatic DNS flush after cleaning//////// v5.025 - 13/12/15 ////////[BUG] - Fixed bug with Firefox files detection[BUG] - Fixed bug with DownloadProtect generic detection[UPD] - Local database v13-12-2015.2[UPD] - Generic.PullUpdate updated[UPD] - Generic.HomeTab updated[UPD] - Generic.BetterSurf updated[UPD] - Tasks module updated[UPD] - Chrome extensions

My computer seems to run slower and slower every day. Can you help me?

Thank you Chuck, My computer is loading pages faster than I can remember it ever did. All the programs load up quickly, browsing is a pleasure instead of torture. I would have liked to have been able to retrieve my files that got encrypted, but I am so happy to have a healthy computer that I will deal with the lost files.!! You were incredibly helpful. I appreciate all the time you gave to work through this with me, and I will be recommending you and your website to all my friends. again......THANK YOU !!!!!

I# DelFix v1.011 - Logfile created 29/09/2015 at 18:47:53 # Updated 18/08/2015 by Xplode# Username : Toshiba - TOSHIBA-PC# Operating System : Windows 10 Pro (32 bits) ~ Removing disinfection tools ... Deleted : C:\_OTLDeleted : C:\AdwCleanerDeleted : C:\Users\Toshiba\Desktop\dds.txtDeleted : C:\Users\Toshiba\Desktop\JRT.txtDeleted : C:\Users\Toshiba\Downloads\adwcleaner_5.009 (1).exeDeleted : C:\Users\Toshiba\Downloads\adwcleaner_5.009.exeDeleted : C:\Users\Toshiba\Downloads\dds.scrDeleted : C:\Users\Toshiba\Downloads\Extras.TxtDeleted : C:\Users\Toshiba\Downloads\JRT (1).exeDeleted : C:\User

All processes killed ========== OTL ==========HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ deleted successfully.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ not found.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9572470D-E8A4-4D52-A178-FCAF7041A16C}\ deleted successfully.Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CL

Results of screen317's Security Check version 1.009 x86 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Windows Defender WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Java 8 Update 31 Java version 32-bit out of Date! Mozilla Firefox (39.0) Google Chrome (45.0.2454.101) Google Chrome (45.0.2454.99) ````````Process Check: objlist.exe by Laurent```````` Windows Defender MSMpEng.exe Malwarebytes Anti-Malware mbamservic

OTL Extras logfile created on: 9/29/2015 3:59:43 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Toshiba\Downloads Professional (Version = 6.2.9200) - Type = NTWorkstation Internet Explorer (Version = 9.11.10240.16384) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 2.86 Gb Total Physical Memory | 1.06 Gb Available Physical Memory | 36.95% Memory free 5.98 Gb Paging File | 3.82 Gb Available in Paging File | 63.82% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %

OTL logfile created on: 9/29/2015 3:59:43 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Toshiba\Downloads Professional (Version = 6.2.9200) - Type = NTWorkstation Internet Explorer (Version = 9.11.10240.16384) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 2.86 Gb Total Physical Memory | 1.06 Gb Available Physical Memory | 36.95% Memory free 5.98 Gb Paging File | 3.82 Gb Available in Paging File | 63.82% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %Program

DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 11.0.10240.16412 BrowserJavaVersion: 11.31.2 Run by Toshiba at 21:24:35 on 2015-09-28 Microsoft Windows 10 Pro 10.0.10240.0.1252.1.1033.18.2928.1338 [GMT -6:00] . AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes ================ . C:\WINDOWS\system32\dwm.exe C:\windows\VPDAgent.exe C:\Program Files\Enigma Software Group\SpyHunter\SH4Service.exe C:\Windows\System32\WUDFHost.exe C:\Program Files\Fing

. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 10 Pro Boot Device: \Device\HarddiskVolume1 Install Date: 8/20/2015 5:56:12 PM System Uptime: 9/28/2015 9:15:32 PM (0 hours ago) . Motherboard: TOSHIBA | | Portable PC Processor: Intel® Core i3 CPU M 350 @ 2.27GHz | rBGA1288 Socket | 2266/133mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 453 GiB total, 320.282 GiB free. D: is CDROM (UDF) E: is Removable . ==== Disabled Device Manager Items ============= . ==== System

Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 9/28/2015 Scan Time: 8:06 PM Logfile: Malware Scan Log.txt Administrator: Yes Version: 2.1.8.1057 Malware Database: v2015.09.29.01 Rootkit Database: v2015.09.22.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled OS: Windows 10 CPU: x86 File System: NTFS User: Toshiba Scan Type: Threat Scan Result: Completed Objects Scanned: 394789 Time Elapsed: 1 hr, 6 min, 6 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabl

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 7.6.3 (09.21.2015:1) OS: Windows 10 Pro x86 Ran by Toshiba on Mon 09/28/2015 at 19:40:17.61 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Tasks ~~~ Registry Values Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{46A21652-3F93-437D-AAC0-CAA1F6713DA0} Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\

# AdwCleaner v5.009 - Logfile created 28/09/2015 at 19:17:55 # Updated 27/09/2015 by Xplode # Database : 2015-09-27.1 [server] # Operating system : Windows 10 Pro (x86) # Username : Toshiba - TOSHIBA-PC # Running from : C:\Users\Toshiba\Downloads\adwcleaner_5.009 (1).exe # Option : Cleaning # Support : http://toolslib.net/forum ***** [ Services ] ***** [!] Service Not Deleted : APNMCP ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentV