thesidekickcat Posted March 14, 2006 Report Share Posted March 14, 2006 While looking for something else on Google, I found this helpful site. Hope it is of interest to others for future reference. Manufacturers Contacts list from Consumer ReportsPatGod bless everyone. Quote Link to post Share on other sites
JDoors Posted March 14, 2006 Report Share Posted March 14, 2006 Hope I don't need it any time soon, but it's saved for future reference. I keep a Favorites folder labeled "Personal Advocate" for such things. Quote Link to post Share on other sites
TheTerrorist_75 Posted March 14, 2006 Report Share Posted March 14, 2006 Check here and see if any of the companies are listed so you can talk to a real person instead of the automated system.http://gethuman.com/ Quote Link to post Share on other sites
thesidekickcat Posted March 15, 2006 Author Report Share Posted March 15, 2006 Thanks TT, for the additional good site link.My trick is to wait the menu out, sometimes takes a couple of rounds including a scolding for not entering right information, but often works. But then you might get a rep who is mad at being woken up, like I did on a rebate status site yesterday. Plus he said in a heavy India Indian accent that he was in Scotsdell, AZ, not Scotsdale and insisted I give name, phone #, and zip code just to ask a question on how to deal with 2 rebates for one product that wanted the original UPC for each one and in separate envelopes. Then said he couldn't see the website I was wrongly doing it on...HA! Then said if it didn't have 2 UPC's I should take it back to retailer. HA! I asked to speak to supervisor since he didn't understand a thing I was saying, but he was mad so left me on hold so hung up, filled out the rebates, red inked that there is only one original UPC per box and that I was putting both rebates and the required items in one envelope and that I had better receive the entire $40 bucks for both rebates or would complain to parent company of product. So we'll see what happens. I have done a lot of rebates, but first I've run into that problem of wanting the original UPC for both regular and upgrade rebate submission. I sure hope companies start to realize that true customer service, without the game playing menus, and of course without mad lying reps who don't have a clue of how to help anyone except themselves collecting a paycheck for doing nothing, are necessities of getting repeat business. Whatever happened to 'the customer is always right' mentality compared to 'we don't want anything to do with a customer except rip them off if possible' attitude prevalent today? Strange world we live in that spends so much to get your business and so little to keep it with service with a smile to get repeat business? Okkk...end of rant...!!! PatGod bless everyone. Quote Link to post Share on other sites
blim Posted March 15, 2006 Report Share Posted March 15, 2006 "Then said if it didn't have 2 UPC's I should take it back to retailer." Oh, that's rich! Yup, definitely not from the States! Liz Quote Link to post Share on other sites
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