need to clean

[suzannewillis]

need to clean garbage from laptop

 

[flashh4]

Howdy Susanne and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


===================================


AdwCleaner
       
Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the Clean button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.



NEXT


    Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!



NEXT



Full System Scan with Malwarebytes Antimalware
 

    Please download http://www.malwarebytes.org/mbam-download.php Malwarebytes !

    Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
    At the end, be sure a checkmark is placed next to the following:
        Launch Malwarebytes Anti-Malware
        A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
    Click Finish.

    Run Malwarebytes Antimalware
    On the Dashboard, click the 'Update Now >>' link if it does not ask you to Update !
    After the update completes, click the 'Scan Now >>' button.
    Or, on the Dashboard, click the Scan Now >> button.
    If an update is available, click the Update Now button.
    A Threat Scan will begin.
    When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
    In most cases, a restart will be required.
    Wait for the prompt to restart the computer to appear, then click on Yes.


    After the restart once you are back at your desktop, open MBAM once more.
    Click on the History tab > Application Logs.
    Double click on the scan log which shows the Date and time of the scan just performed.
    Click 'Copy to Clipboard'
    Paste the contents of the clipboard into your reply.
 

 

 

Post Next:

1. Adwcleaner log

2. Junkware removal tool

3. Malwarebytes log

 

Thanks

Chuck

[flashh4]

Susanne i found this so i'm posting it for you !!

 

# AdwCleaner v3.205 - Report created 02/05/2014 at 15:59:37
# Updated 28/04/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : Suzanne - MYLAPTOP
# Running from : C:\Users\Suzanne\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : CltMngSvc

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\SearchProtect
Folder Deleted : C:\Program Files (x86)\sweetpacks bundle uninstaller
Folder Deleted : C:\WINDOWS\SysWOW64\SearchProtect
Folder Deleted : C:\Users\Suzanne\AppData\Local\SearchProtect
Folder Deleted : C:\Users\Suzanne\Documents\Optimizer Pro
File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftwareWatcher bundle\SoftwareWatcher bundle.lnk

***** [ Registry ] *****

Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\progra~2\searchprotect\searchprotect\bin\spvc32loader.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Google Chrome v34.0.1847.131

[ File : C:\Users\Suzanne\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb

*************************

AdwCleaner[R0].txt - [2481 octets] - [02/05/2014 15:55:07]
AdwCleaner[s0].txt - [2129 octets] - [02/05/2014 15:59:37]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2189 octets] ##########

[flashh4]

Now post all future logs into this topic !! Run the others i posted and post their logs here !

 

Chuck

[flashh4]

There has been no response for 5 days so this topic is now closed ! If you need  it re-opened please PM me or another Mod here !

 

Thanks

Chuck