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Howdy tillroot and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    This time, click on the Clean button.
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.


    Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!



Please download Malwarebytes' Anti-Malware to your desktop.

    * Double-click  mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to  Update Malwarebytes' Anti-Malware and  Launch Malwarebytes' Anti-Malware, then click  Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select  Perform quick scan, then click Scan.


When the scan is complete, click  OK, then  Show Results to view the results.


    *  Then click  Remove Selected .
    * When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    * Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    Or via the Logs tab when the application is started.

Please don't attach the scans / logs, use "copy/paste".

Post next:
1. AdwCleaner Log
2. Junkware Removal Log
3. Malwarebytes log

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The AdwCleaner utility will scan your computer and browsers for adware files and registry keys, that may have been installed on your computer without your knowledge.

    You can download AdwCleaner utility from the below link.
  1. ADWCLEANER DOWNLOAD LINK   (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.


If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
 3. When the AdwCleaner program will open, click on the Search button as shown below.


The program will now start to search for adware files that may be installed on your computer. When it has finished it will display a notepad screen that contains a log file of all the adware extensions, files, and registry keys that have been detected. Unless you see a program name that you know should not be removed, please close the Notepad window and continue with the next step.
4. To remove the adware malicious files that were detected in the previous step, please click on the Delete button on the AdwCleaner screen.


AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.
5. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to let AdwCleaner reboot your computer.

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# AdwCleaner v3.014 - Report created 04/12/2013 at 21:13:37
# Updated 01/12/2013 by Xplode
# Operating System : Windows Vista Home Premium Service Pack 2 (32 bits)
# Username : Ron - RON-PC
# Running from : C:\Users\Ron\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JEZFXLH1\2-adwcleaner[1].exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\registry mechanic

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\heoldelcflnigdllmlopiefhkkobendj
Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [AdobeUpdater6]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.19483


AdwCleaner[R0].txt - [2484 octets] - [04/12/2013 20:50:04]
AdwCleaner[R1].txt - [2544 octets] - [04/12/2013 21:11:07]
AdwCleaner[s0].txt - [2505 octets] - [04/12/2013 21:13:38]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2565 octets] ##########

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Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows Vista Home Premium x86
Ran by Ron on Wed 12/04/2013 at 21:40:57.51


~~~ Services


~~~ Registry Values


~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{8AD2CE66-F571-42FB-A236-640DF13BD214}


~~~ Files


~~~ Folders


~~~ Event Viewer Logs were cleared



Scan was completed on Wed 12/04/2013 at 21:47:45.40
End of JRT log

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Malwarebytes Anti-Malware (Trial)

Database version: v2013.12.05.01

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.19483
Ron :: RON-PC [administrator]

Protection: Enabled

12/4/2013 10:12:14 PM
mbam-log-2013-12-04 (22-12-14).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198401
Time elapsed: 16 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)


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Ron, i think your computer is pretty clean going off what we found, which is not much ! Run it a few days & see if it's any better or if the problems still occur. Face Book problems are a whole nother ball game compared to infections & junk removal ! I will leave this open for a few days & see how it's working before posting an "all clean speech". !




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Congratulation you are clean !!!

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

This is my standard "All Clean Speech." You may have some already installed, these are just recommendations !

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:

 *From within Internet Explorer click on the Tools menu and then click on Options.
 *Click once on the Security tab
 *Click once on the Internet icon so it becomes highlighted.
 *Click once on the Custom Level button.
 *Change the Download signed ActiveX controls to Prompt
 *Change the Download unsigned ActiveX controls to Disable
 *Change the Initialize and script ActiveX controls not marked as safe to Disable
 *Change the Installation of desktop items to Prompt
 *Change the Launching programs and files in an IFRAME to Prompt
 *Change the Navigate sub-frames across different domains to Prompt
 *When all these settings have been made, click on the OK button.
 *If it prompts you as to whether or not you want to save the settings, press the Yes button.
 *Next press the Apply button and then the OK to exit the Internet Properties page.


Make your Mozilla Firefox more secure - This can be done by adding these add-ons:



Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.


Free Anti-Virus

  Avast Free Antivirus
  Avira Free Antivirus 2013
  PC Tools AntiVirus Free
  Ad-Aware Free Antivirus


Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

 Online Armor Free
 Agnitum Outpost Firewall Free
 Comodo Firewall


Make sure you keep your Windows OS current. Windows XP users can visit  Windows updatedefault.asp regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.


Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.


WOT(Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.


If you are behind on some updates, please visit the]Secunia Software Inspector   
Update any vulnerable software you have. Many malware now use zero day exploits in outdated versions of browsers and third party programs like Flash Player,Java Runtime , Winzip, Acrobat Reader etc to allow them to install silently without your knowledge or detection by your antivirus protection.


I also recommend that you read the following:
How to prevent malware by miekiemoes


To insure better safety, these are a must have:
Rule #1 ........ Good Antivirus
Rule #2 ........ Good Firewall
Rule #3 ........ Good Router is Great ! (optional but best)

Happy surfing and Stay Clean

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