my pc running slow

[sweetie4850]

i want too apoljize for yesterday, and thank you soo much for your help. My pc is running alot better now. Thank you soo much.

[flashh4]

Howdy sweetie4850 and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


===================================


AdwCleaner
       
Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the Clean button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.



NEXT


    Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!


NEXT


MALWAREBYTES with Pics:

Please download Malwarebytes' Anti-Malware to your desktop.


    * Double-click  mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to  Update Malwarebytes' Anti-Malware and  Launch Malwarebytes' Anti-Malware, then click  Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select  Perform quick scan, then click Scan.




When the scan is complete, click  OK, then  Show Results to view the results.



    *  Then click  Remove Selected .
    * When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    * Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    Or via the Logs tab when the application is started.



Please don't attach the scans / logs, use "copy/paste".


Post next:
1. AdwCleaner Log
2. Junkware Removal Log
3. Malwarebytes log
Thanks
Chuck

 

If you have problems just let me know & we will work threw it !!!!

[flashh4]

Sweetie are you still in need of help ???

 

Chuck

[sweetie4850]

iam getting and ty so much for your help

[sweetie4850]

sorry about that chuck, i got it done and thank you for your help. Sorry it took me soo long too get it done

[flashh4]

I need the logs that the programs produced ! Copy & paste them here !!

[flashh4]

Sweetie i deleted your post because it was not what i needed ! See if you can find me the logs !!

 

Thanks

Chuck

[flashh4]

This is the first step with pics, remember it will reboot your computer & a log will pop-up copy & paste that log here !

 

The AdwCleaner utility will scan your computer and browsers for adware files and registry keys, that may have been installed on your computer without your knowledge.

    You can download AdwCleaner utility from the below link.
  1. ADWCLEANER DOWNLOAD LINK   (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
 3. When the AdwCleaner program will open, click on the Search button as shown below.



The program will now start to search for adware files that may be installed on your computer. When it has finished it will display a notepad screen that contains a log file of all the adware extensions, files, and registry keys that have been detected. Unless you see a program name that you know should not be removed, please close the Notepad window and continue with the next step.
4. To remove the adware malicious files that were detected in the previous step, please click on the Delete button on the AdwCleaner screen.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.
5. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to let AdwCleaner reboot your computer.

[flashh4]

sweetie4850, more than likely the AdwCleaner cleaner log has been delete, usually happens when the computer shuts down. So lets move on & see if we can get a Junkware log !!

 Just click run & let it do its thing, a log will pop up so copy & paste it here !!

 

 

1. You can download the Junkware Removal Tool utility from the below link:
JUNKWARE REMOVAL TOOL DOWNLOAD LINK   (This link will automatically download the Junkware Removal Tool utility on your computer)  
2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.



If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for malware.



Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.


 

[flashh4]

The Junkware log will look like this:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Owner on Sat 11/23/2013 at 15:26:55.39
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3546646767-1445017109-1683610049-1000\Software\sweetim
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{FC7D95DD-6EDB-4b68-8CAB-A93808C37EB4}



~~~ Files

Successfully deleted: [File] "C:\users\default user\start menu\programs\startup\best buy pc app.lnk"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\best buy pc app"
Successfully deleted: [Folder] "C:\ProgramData\cloud software ltd"
Successfully deleted: [Folder] "C:\Users\Owner\appdata\local\best buy pc app"
Successfully deleted: [Folder] "C:\windows\syswow64\ai_recyclebin"
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{0247

[flashh4]

It should be on your desktop in the picture  (icon) of Junkware, just open ,copy & paste it if it looks like this 1 above !!

[flashh4]

you can type here any questions if you need to !!

 

Chuck

[flashh4]

No reply for 5 days i will now lock this topic if you need it re-opened please PM me or another Mod !

 

Thanks

Chuck