computer freeze

[flashh4]

Jo that looks pretty good !

 

Clean up with OTL


    Right-click OTL.exe and select " Run as administrator " to run it.
    This will remove all the tools we used to clean your pc.
    Close all other programs apart from OTL as this step will require a reboot
    On the OTL main screen, press the CleanUp! button
    Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.

 

 

 

==================================

 

 

I know you may have some of these installed, this is just my standard all clean speech !

Congratulation you are clean !!!

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:


 1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

  * From within Internet Explorer click on the Tools menu and then click on Options.
   * Click once on the  Security tab
   * Click once on the  Internet icon so it becomes highlighted.
   * Click once on the  Custom Level button.
   * Change the  Download signed ActiveX controls to Prompt
   * Change the  Download unsigned ActiveX controls to Disable
   * Change the  Initialize and script ActiveX controls not marked as safe to Disable
  *  Change the  Installation of desktop items to Prompt
   * Change the  Launching programs and files in an IFRAME to Prompt
   * Change the  Navigate sub-frames across different domains to Prompt
   * When all these settings have been made, click on the  OK button.
   * If it prompts you as to whether or not you want to save the settings, press the  Yes button.
  *  Next press the  Apply button and then the  OK to exit the Internet Properties page.


 2. Enable Protected Mode in Internet Explorer . This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

  *  Open  Internet Explorer
  *  Click on  Tools > Internet Options
  *  Press  Security tab
   * Select Internet zone then place check next to Enable Protected Mode if not already done
  *  Do the same for  Local Intranet, Trusted Sites and  Restricted Sites and then press  Apply
  *  Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.


NOTE: Fire Fox is a great browser also >>> http://www.mozilla.org/en-US/firefox/fx/
I use & like FireFox !!

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:

Online Armor Free Online Armor Free

Agnitum Outpost Firewall Free Agnitum Outpost Firewall

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update Windows update
 regularly to download and install any critical updates and service packs.  Windows Vista/7 users can open the  Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

 6. Consider a custom hosts file such as MVPS HOSTS
 This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002

Note: Be sure to follow the instructions to disable the  DNS Client service  before installing a custom hosts file.

 7. WOT (Web of Trust) WOT As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read TonyKlein's good advice
 


A must is a great Antivirus, i recommend you using AVAST its free >>> http://www.avast.com/free-antivirus-download

You are behind on some updates, please visit the Secunia Software Inspector >>>http://secunia.com/vulnerability_scanning/online/   
Update any vulnerable software you have. Many malware now use zero day exploits in outdated versions of browsers and third party programs like Flash Player,Java Runtime , Winzip, Acrobat Reader etc to allow them to install silently without your knowledge or detection by your antivirus protection.

To insure better safety, these are a must have:
Rule #1 ........ Good Antivirus
Rule #2 ........ Good Firewall
Rule #3 ........ Good Router is Great ! (optional but best)


Happy surfing and Stay Clean
Chuck
 

 

==============================

 

 

 

I will post some updates for you in a few minutes !! But you are clean & good to go !!

 

You can run those later & let me know how they went !

[flashh4]

JoAn, did you remove this from add/remove panel >>>  Javaâ„¢ 6 Update 37 ???

 

Is this your Antivirus >>> Norton 360

 

Internet Explorer 10 Out of date! You can get the update here but make sure they don't install anything you don't want !! http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages

Adobe Reader 10.1.8 Adobe Reader out of Date!

Update here >>>  http://get.adobe.com/reader/otherversions/

Do not let them install the Mcafee scan
 

Let me know how it's running & if any other problems !!

[jonbutch]

I did remove that update 37, but it scanned adobe when I downloaded it.

[flashh4]

That was fine if it downloaded the updated version !

How's it running ??

[jonbutch]

Thank you so much it is running great. I appreciate you spending all the time with me and being so thurale in explaining everything to me. Thank you so much.

[flashh4]

Since this problem seems resolved i will close this topic in 5 days, if you need it reopened please PM me or another Mod !

 

Thanks

Chuck