need help removing malware

JoanieZ · October 7, 2013

I need with my computer

flashh4 · October 7, 2013

Hi Joanie !!

Howdy and welcome to BestTechie !!!

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

===================================

AdwCleaner

Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished...
    *This time, click on the Clean button.
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.

NEXT


Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!

NEXT

MALWAREBYTES with Pics:

Please download Malwarebytes' Anti-Malware to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform quick scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

    * Then click Remove Selected .
    * When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    * Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Please don't attach the scans / logs, use "copy/paste".

You can run these programs as time permits you to, they will run even if you are not watching it !! So do what you can tonight and the rest when you can !!

Thanks

Chuck

JoanieZ · October 7, 2013

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKCU\Software\AVG Secure Search

Key Deleted : HKLM\Software\AVG Secure Search

Key Deleted : HKLM\Software\AVG Security Toolbar

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16686

-\\ Mozilla Firefox v20.0.1 (en-US)

[ File : C:\Users\Joanie\AppData\Roaming\Mozilla\Firefox\Profiles\wa3nrp0w.default\prefs.js ]

Line Deleted : user_pref("avg.install.installDirPath", "C:\\ProgramData\\AVG Secure Search\\FireFoxExt\\15.3.0.11");

-\\ Google Chrome v30.0.1599.69

[ File : C:\Users\Joanie\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : icon_url

Deleted : search_url

Deleted : keyword

*************************

AdwCleaner[R0].txt - [7683 octets] - [06/10/2013 19:09:58]

AdwCleaner[s0].txt - [7600 octets] - [06/10/2013 19:11:58]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [7660 octets] ##########

JoanieZ · October 7, 2013

# AdwCleaner v3.006 - Report created 06/10/2013 at 19:11:58

# Updated 01/10/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Joanie - JOANIE-PC

# Running from : C:\Users\Joanie\Downloads\adwcleaner.exe

# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask

Folder Deleted : C:\ProgramData\AVG Secure Search

Folder Deleted : C:\Program Files (x86)\AVG Secure Search

Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search

Folder Deleted : C:\Users\Joanie\AppData\Local\apn

Folder Deleted : C:\Users\Joanie\AppData\Local\AVG Secure Search

Folder Deleted : C:\Users\Joanie\AppData\Local\Temp\AskSearch

Folder Deleted : C:\Users\Joanie\AppData\LocalLow\AVG Secure Search

Folder Deleted : C:\Users\Joanie\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof

File Deleted : C:\Users\Public\Desktop\eBay.lnk

File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml

***** [ Shortcuts ] *****

***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj

Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1

Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol

Key Deleted : HKLM\SOFTWARE\Classes\S

Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi

Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1

Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE

Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}