Computer is freezing up!

[Missy58]

I took my tower into a business to have it cleaned up. It's old and was acting as if there was a virus in it. It runs worse then it did before hand. Freeze's up continually . Doing it now. Bye...

[flashh4]

Hi Miss, sorry but i have been very busy with all new plumbing in my home but lets get started & see what is going on with your computer !!

 

Howdy and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


===================================


AdwCleaner

Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished...
    *This time, click on the Clean button.
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.



NEXT

    
Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!
 

 

I need to see the logs these 2 programs will produce when finished running !!

 

Thanks

Chuck

[flashh4]

Missy are you still in need of help ??? I will lock this in 24 hrs if no reply.

 

Chuck

[flashh4]

Due to lack of interest this topic is closed, if you need it re-opened contact me or another mod !!

 

Thanks

Chuck