Jean Marcus Posted September 8, 2013 Report Share Posted September 8, 2013 Slow to load and when it does reload I have to refresh several times. It also doesn't want to scroll down or up some times.I would also like to clean it up but still keep all my files and pictures.Thanks;Jean Link to post Share on other sites
flashh4 Posted September 8, 2013 Report Share Posted September 8, 2013 Howdy and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!Do Not Remove anything or run any tools/programs until advised to do so !Perform all actions in the order given.Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log in the Malware Removal forum and wait for help. ===================================AdwCleanerPlease download adwcleaner by Xplode onto your desktop.. * Close all open programs and internet browsers. * Double click on AdwCleaner.exe to run the tool. * Click on Delete button. * A logfile will automatically open after the scan has finished. * Please post the contents of that logfile with your next reply. * You can find the logfile at C:\AdwCleaner[s1].txt. as well.NEXT Please download Junkware Removal Tool and save to your desk top. Shut down your protection software now to avoid potential conflicts. * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". * The tool will open and start scanning your system. * Please be patient as this can take a while to complete depending on your system's specifications. * On completion, a log (JRT.txt) is saved to your desktop and will automatically open. * Post the contents of JRT.txt into your next reply ! Re-Boot your computer now !! Post those 2 logs here for me using copy & paste !! ThanksChuck Link to post Share on other sites
flashh4 Posted September 14, 2013 Report Share Posted September 14, 2013 No activity so i will lock this thread, if you need it opened PM me or another mod !!ThanksChuck Link to post Share on other sites
flashh4 Posted January 26, 2014 Report Share Posted January 26, 2014 Opening this topic to help with problems !! Chuck Link to post Share on other sites
flashh4 Posted January 26, 2014 Report Share Posted January 26, 2014 You here Jean ? Ready to start the cleaning ?? Chuck Link to post Share on other sites
flashh4 Posted January 26, 2014 Report Share Posted January 26, 2014 Just follow the instructions above & post the logs !!You may have to refresh this page to see a new reply ! ThanksChuck Link to post Share on other sites
Jean J Marcus Posted January 26, 2014 Report Share Posted January 26, 2014 Here Link to post Share on other sites
Jean J Marcus Posted January 26, 2014 Report Share Posted January 26, 2014 Here.I am more than ready. Link to post Share on other sites
flashh4 Posted January 26, 2014 Report Share Posted January 26, 2014 Ok lets start this over : These are the 3 program i need you to download & run. Some will produce a log when threw scanning, i need you to copy & paste them into this topic !! Just follow the instructions ! AdwCleaner Please download adwcleaner by Xplode onto your desktop.Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" *Click on the Scan button. *AdwCleaner will begin to scan your computer like it did before. *After the scan has finished ....... This time, click on the Clean button. *Press OK when asked to close all programs and follow the onscreen prompts. *Press OK again to allow AdwCleaner to restart the computer and complete the removal process. *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically. *Copy and paste the contents of that logfile in your next reply. *A copy of that logfile will also be saved in the C:\AdwCleaner folder.NEXT Please download Junkware Removal Tool and save to your desk top. Shut down your protection software now to avoid potential conflicts. * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". * The tool will open and start scanning your system. * Please be patient as this can take a while to complete depending on your system's specifications. * On completion, a log (JRT.txt) is saved to your desktop and will automatically open. * Post the contents of JRT.txt into your next reply ! Re-Boot your computer now !!NEXTMALWAREBYTES with Pics:Please download Malwarebytes' Anti-Malware to your desktop. Or from Here >> http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results. * Then click Remove Selected . * When completed, a log will open in Notepad. Please save it to a convenient location and post the results. * Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt Or via the Logs tab when the application is started.Please don't attach the scans / logs, use "copy/paste".Post next:1. AdwCleaner Log2. Junkware Removal Log3. Malwarebytes logThanksChuck Link to post Share on other sites
flashh4 Posted January 27, 2014 Report Share Posted January 27, 2014 Ok Jean do not worry about the Adwcleaner log, just go on to the Junkware Removal tool !! Then after i get that log move to the Malwarebytes program & post it's log !! ThanksChuck Link to post Share on other sites
Jean J Marcus Posted January 27, 2014 Report Share Posted January 27, 2014 If I right something can you read it? Link to post Share on other sites
flashh4 Posted January 27, 2014 Report Share Posted January 27, 2014 Yes !! Link to post Share on other sites
flashh4 Posted January 27, 2014 Report Share Posted January 27, 2014 Jean, i have to have some logs or i will not know what is being cleaned !! Try the Malwarebytes scan and lets see if i get that log !! Link to post Share on other sites
flashh4 Posted January 27, 2014 Report Share Posted January 27, 2014 This is what a AdwCleaner log would look like ! # AdwCleaner v3.016 - Report created 08/01/2014 at 09:56:52# Updated 23/12/2013 by Xplode# Operating System : Windows Vista â„¢ Home Basic Service Pack 2 (32 bits)# Username : Tim - TIM-PC# Running from : C:\Users\kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0W9TFSIF\adwcleaner.exe# Option : Clean***** [ Services ] *****Service Deleted : CltMngSvcService Deleted : WajamUpdaterV3***** [ Files / Folders ] *****Folder Deleted : C:\ProgramData\BabylonFolder Deleted : C:\ProgramData\ParetoLogicFolder Deleted : C:\ProgramData\SweetIMFolder Deleted : C:\ProgramData\w3iFolder Deleted : C:\ProgramData\WeCareReminderFolder Deleted : C:\Program Files\Ask.comFolder Deleted : C:\Program Files\ConduitKey Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EC65F200D112357449C8B1BC3CFA03D0Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F327D0C73C0973644A21E8CC852267A0Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F754C503375A13344B22388E18DFE87EKey Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FA96423FE2B98E248A3B23548D1E22D9***** [ Browsers ] *****-\\ Internet Explorer v9.0.8112.16526Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [start Page]*************************AdwCleaner[R0].txt - [31983 octets] - [08/01/2014 09:41:18]AdwCleaner[s0].txt - [30808 octets] - [08/01/2014 09:56:52]########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [30869 octets] ########## ````````````````````````````````````````````````````````` This is what a Junkware Removal log looks like !! Junkware Removal Tool (JRT) by ThisisuVersion: 6.1.0 (01.07.2014:1)OS: Windows Vista â„¢ Home Basic x86Ran by kim on Wed 01/08/2014 at 10:08:59.17~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry ValuesSuccessfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\selectrebates ~~~ Registry KeysSuccessfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{F0F12903-DE76-4DF7-BCDC-0A0689151189}Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\dynconieSuccessfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3708714885-1391371732-529881198-1000\Software\wajamSuccessfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\caphyonSuccessfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\savevalet_ieSuccessfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A5350CA8-00EF-4ECB-49C8-1AC91895C705}Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{627AF46B-2076-42AE-A2FD-8428734D3E74}Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C4B8BAB4-1667-11DF-A242-BA9455D89593}Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E4E6BF2A-1667-11DF-A01F-1F9655D89593}Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F0F12903-DE76-4DF7-BCDC-0A0689151189}Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}" ~~~ Files ~~~ FoldersSuccessfully deleted: [Folder] "C:\Users\Tim\appdata\locallow\simppulltoolbar"Successfully deleted: [Folder] "C:\Program Files\simppulltoolbar"Successfully deleted: [Folder] "C:\Program Files\sweetpacks"Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin"Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{45F17D5A-2D09-406B-A811-FFC5354B3695}Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{506D6020-114A-42A4-B42B-2B91E564F86B}Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{857FD2FA-FFCF-468B-A108-FF3C8A691F03}Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{92EC6D29-3240-450D-A5D2-68280B304644}Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{DEBB1BE1-E516-462C-B964-412F0044CA49} ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Scan was completed on Wed 01/08/2014 at 10:24:41.91End of JRT log~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Link to post Share on other sites
Jean J Marcus Posted February 1, 2014 Report Share Posted February 1, 2014 Can you see this. Link to post Share on other sites
flashh4 Posted February 1, 2014 Report Share Posted February 1, 2014 Yes, can you post a log !! Link to post Share on other sites
Jean J Marcus Posted February 1, 2014 Report Share Posted February 1, 2014 What about here. Link to post Share on other sites
flashh4 Posted February 1, 2014 Report Share Posted February 1, 2014 I'm gonna lock this topic because you have another open & it's under a different user name !! And you are using the Jean Marcus to post into !!1. Jean Marcus2. Jean J Marcus Link to post Share on other sites
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