check computer virus

[bajafamily10]

I need help checking out a virus.

[flashh4]

Howdy and welcome to BestTechie !!!

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!

Do Not Remove anything or run any tools/programs until advised to do so !

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

I will be right back with a few programs/tools so we can see what the problem is !!

Thanks

Chuck

[flashh4]

Hi Charene, if you have any questions please stop and ask, these are not hard to run. Some may take a while so be patient, you can run these as your time permits you !

Important! Please do not perform any fix options offered in aswMBR !

* Download aswMBR.exe from here and save it to your Desktop.

* Double click the aswMBR icon to run it.

* Click the Scan button to start scan.

* If you are asked to update the Avast Virus database please allow it to do so.

* When it finishes, press the Save Log button, save the logfile to your desktop and post its contents in your next reply.

I'd like the contents of aswMBR.txt in your next reply, if you'd be so kind.

NEXT

MALWAREBYTES with Pics:

Please download Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.

* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

* If an update is found, it will download and install the latest version.

* Once the program has loaded, select Perform quick scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

* Then click Remove Selected .

* When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

* Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

Also please describe how your computer behaves at the moment.

Please don't attach the scans / logs, use "copy/paste".

NEXT

Please download Junkware Removal Tool and save to your desk top.

Shut down your protection software now to avoid potential conflicts.

* Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

* The tool will open and start scanning your system.

* Please be patient as this can take a while to complete depending on your system's specifications.

* On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

* Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!

Thanks

Chuck

[flashh4]

Charene are you still needing help ??

Chuck

[flashh4]

This topic is now closed, user has informed me the problem no longer exist !!! If this needs re-opened please PM me or a Mod !!

Thanks

Chuck