flashh4 Posted April 25, 2013 Report Share Posted April 25, 2013 Hi, my thoughts on self help guides are that you should still consult a Malware Removal person so they can make sure you get everything !!Also some tools are NOT meant to be run on certain systems, it may do more harm than good ! Link to post Share on other sites
flashh4 Posted May 29, 2015 Author Report Share Posted May 29, 2015 AdwCleaner Please download adwcleaner by Xplode onto your desktop.Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" *Click on the Scan button. *AdwCleaner will begin to scan your computer like it did before. *After the scan has finished ....... This time, click on the "Cleaning" button. *Press OK when asked to close all programs and follow the onscreen prompts. *Press OK again to allow AdwCleaner to restart the computer and complete the removal process. *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically. *Copy and paste the contents of that logfile in your next reply. *A copy of that logfile will also be saved in the C:\AdwCleaner folder. Link to post Share on other sites
flashh4 Posted May 29, 2015 Author Report Share Posted May 29, 2015 Please download Junkware Removal Tool and save to your desk top. Shut down your protection software now to avoid potential conflicts. * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". * The tool will open and start scanning your system. * Please be patient as this can take a while to complete depending on your system's specifications. * On completion, a log (JRT.txt) is saved to your desktop and will automatically open. * Post the contents of JRT.txt into your next reply ! Re-Boot your computer now !! Link to post Share on other sites
flashh4 Posted May 29, 2015 Author Report Share Posted May 29, 2015 Download DDS and save it to your Desktop. >>> DDS Double click dds.scr to run the tool. If using Vista or Windows 7 you will be prompted by UAC, please allow the prompt. DDS will now scan your computer. When the scan is complete, DDS will open two (2) logs: DDS.txt Attach.txt If not saved these logs will be automatically deleted when closed, so save both to your Desktop. Please note it is important that you post BOTH logs in your topic.Please note: DDS will ask you to attach the second log (Attach.txt), please ignore this notice and post the log instead.Any problems downloading or running DDS.scr, try THIS alternate (DDS.com) version of DDS http://download.bleepingcomputer.com/sUBs/dds.com Link to post Share on other sites
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