lefty1953 Posted November 15, 2011 Report Share Posted November 15, 2011 (edited) I am trying to help someone over the phone to restore their PC to it's orig anal condition. I went to F11 and when the screen comes up it asks for the Restore CD #1. She puts it in and the PC doesn't do what it is supposed to do. She has 2 Drives. A CD Rom and A Cd/DVD and we tried both with no luck. I had her go into Bios and set it to boot from CD ROM First and that saved but when the PC reboots it gives her 2 choices. 1. Restore Windows Millennium or 2. DOS command Prompt.Why would her PC have Millennium as a choice when it came with XP in the first place? Anyway we tried both drives again and picked Millennium and still nothing.The disk does say Restore Disk 1 bootable on it. SHe gets an error every time we try that says Wrong System.(Millennium) I am guessing it is looking for. She bought this PC new with XP. I am at a loss.Ok I just had her go through it again from the Start All Programs and it did the same thing.She just happened to say something about Restore CD Version 3.0 I asked her where she saw that and it was on the screen. SO I had her look at the CD and it said Restore CD version 1.5 I think that is the problem and somehow they put the wrong disks in the box. I told her to contact Emachines and see if they will send out the Version 3.0. Edited November 16, 2011 by lefty1953 Quote Link to post Share on other sites
shanenin Posted November 17, 2011 Report Share Posted November 17, 2011 the thought that comes to my mind is it is not the correct disc for that computer. Quote Link to post Share on other sites
novi Posted November 18, 2011 Report Share Posted November 18, 2011 Hi Lefty,I know E machines was sold to gateway at one point, and I'm not sure who owns it now. I don;t know how likely it would be to get a restore disk from them. I know you can get a restore disk from restore disk.com. I have purchased a restore disk from them before and it worked great, and it just happened to be for an emachines. Hope that helped.Take care,Pat Quote Link to post Share on other sites
baker7 Posted November 22, 2011 Report Share Posted November 22, 2011 Hi Lefty,I know E machines was sold to gateway at one point, and I'm not sure who owns it now. I don;t know how likely it would be to get a restore disk from them. I know you can get a restore disk from restore disk.com. I have purchased a restore disk from them before and it worked great, and it just happened to be for an emachines. Hope that helped.Take care,PatHello Everyone:Emachines was sold to Acer - as was Gateway - so you may be able to get the required disk from Acer Hope that Helps........Brian Quote Link to post Share on other sites
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