insipid

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  1. My Scan

    in Malware Removal

    Posted

    You may want to print out these instructions or save them to your desktop as a text file with Notepad because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.

    1. Prepare CWShredder for use:
      • Download CWShredder.
      • Save CWShredder.exe to a convenient location.
      • Please do not do anything with it yet.

    [*]Prepare AboutBuster for use:

    • Download AboutBuster.
    • Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
    • Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
    • Click "OK" at the prompt with instructions.
    • Click "Update" and then "Check For Update" to begin the update process.
    • If any updates exist please download them by clicking "Download Update".
    • You should not run the program yet so click "Exit".

    Boot into Safe Mode:

    Restart your computer and immediately begin tapping the F8 key on your keyboard.

    If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.

    To return to normal mode just restart your computer as you normally would.

    1. Run CWShredder:
      • Double-click on CWShredder.exe.
      • Click "Fix ->" and click "OK" at the prompt.
      • CWShredder will scan and clean your system of CWS files.
      • Click "Next->" and then "Exit".

    [*]Run AboutBuster and save the logs:

    • Browse to where you saved AboutBuster and run AboutBuster.exe.
    • Click "OK" at the directions Read: Important! prompt.
    • Click "Start" and then "OK" to allow AboutBuster to scan for Alternate Data Streams.
    • Click "Yes" at the About:Buster prompt to allow it to shutdown explorer.exe.
    • Please wait while AboutBuster scans your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
    • When it has finished, click "Save Log...". Make sure you save it as I will need a copy of it.
    • Click "Exit" and "Exit" again to exit AboutBuster.

    [*]Clean out temporary files:

    • Start | Run | type cleanmgr | OK
    • Let it scan your system for files to remove.
    • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
    • Click "OK" to remove them.
    • Click "Yes" to confirm the deletion.

    [*]Restart your computer normally to return to normal mode.

    [*]Free TrendMicro Housecall scan:

    • Vist the TrendMicro Housecall website.
    • Select your country from the drop-down list and click "Go".
    • Choose "Yes" at the ActiveX Security Warning prompt.
    • Please wait while the Housecall engine is updated.
    • Select the drives to be scanned by placing a check in their respective boxes.
    • Check the "Auto Clean" box.
    • Click "SCAN" in order to begin scanning your system.
    • Please be patient while Housecall scans your system for malicious files.
    • If not auto-cleaned, remove anything it finds.
    • Click "Close" to exit the Housecall scanner.
    • Choose "Yes" at the HouseCall message prompt.

    [*]Prepare your reply:

    • Please post a fresh HijackThis log
    • Please post the AboutBuster log.
    • Please note any complications you had.