Yes, I tried in safe and other modes. I did a diagnostic test and it passed. I have a freind that is going to extract the files off the hard drive and reload windows xp ( 2006 pc ) . I wish there was a better way because I have quickens files for my business on there and quickens is hard to recapture back into the program that I will have to re-install. On the password or administration code on the restore and repair disk , I think dell put that code on it but they say they didn't. There is an option on that disk to repair the operating system that I wanted to try but I cant get passed t