SOLVED OK. I solved the problem. Here is what I did: Downloaded Malwarebytes Anti-Malware (mbam) from http://www.besttechie.net/tools/mbam-setup.exe, and saved it. * Double-click on Download_mbam-setup.exe to install the application. * When the installation begins, follow the prompts and do not make any changes to default settings. * When installation has finished, make sure you leave both of these checked: o Update Malwarebytes' Anti-Malware o Launch Malwarebytes' Anti-Malware * Then click Finish. * MBAM will automatically start and you will be asked to