sfdesign

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Posts posted by sfdesign

  1. Help! Word 2004 Quits

    in Mac, iPhone, iPad, iPod

    Posted

    They were created on a PC, but I am not certain if it was in Office 2007 or 08, but I highly doubt it. The files are all .doc and I did try converting with Open XML Converter which I downloaded earlier today. No luck.

    I should also mention that I have a file which I had been able to open in the past that I can't open now, so I ruled out the software version conflicct.

    Any other ideas?

    Thanks!

    Shannon

    Are these files that are having trouble being opened .docx files? Meaning they were created with either Mac Office 2008 or Office 2007 on the PC? That is what I am thinking.

    Try using the XML converter provided by Microsoft and use that to convert the files that are not opening - see if that fixes the problem.

    XML Converter for Mac OSX

    Direct Download Link

    B

  2. Help! Word 2004 Quits

    in Mac, iPhone, iPad, iPod

    Posted

    PROBLEM:

    Apparently out of nowhere my MS Word began to quit when opening a file and the message read, "Word Cannot Start the Converter 'Word Open XML' ". Now it just quits with a basic message telling me to try opening the file again. I make the attempt and then the file goes corrupt. Some files open okay, others do not. MS Word 2004 quits with both older files and newer files.

    RECENTLY:

    I do not use MS Word daily so I cannot be certain when this problem started; however the last update to my Intel Mac 10.4.11 was July 1st and it was a security update for the Intel Mac along with a Safari update. I've noticed posts in other forums where other people having similar problems recently.

    WHAT I'VE TRIED:

    --Restarting the system

    --Testing with a different user log in

    --removing preference files for Word and/or Office

    --Ran Disk Utility and repaired the HD with my start up disc

    --confirmed Word was up to date (strange though...I had updated Word to 11.5, but when I check the software by "getting info" it still says v11.3)

    Rather than reinstalling software does anyone have any great suggestions?

    Thanks so much for your support!

    Shannon