sarahw

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Hi, Could you please tell me what is wrong with the computer. 1. Please download Malwarebytes' Anti-Malware from Here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sur

I'm really sorry. I've overlooked your thread. Your logs look clean now. Are you having any other problems? Here is an article you may find interesting: How To Speed Up Your PC Here is an article that will help explain how you became infected, and how to prevent further infections: Where do infections come from? How did I get an infection?

Hi, Could you please post another Hijack This log so I can see if your clean. Can you also run Mbam again and post a log please.

Hi swiv, Have you done the instructions in post #2

are you thinking of msconfig? Have you disabled anything form startup? Open HiJackThis Click on the "Config..." button on the bottom right Click on the tab "Misc Tools" Check off the 2 boxes next to the Box that says "Generate StartupList log" Click on the button "Generate StartupList log" Copy and past the StartupList from the notepad into your next post

Hi, Welcome to the site I deleted the codeboxes as they are not neccesary and its easier for me to read it this way. Please read the following: How To Load Windows Safe Mode How to show hidden files, folders and system files I want you to change your computers settings to "Show all hidden files and folders" and "unhide operating system files" using the directions above. Next, re-open HiJackThis and scan. Check the boxes next to all the entries listed below. O4 - HKLM\..\Run: [sYS1] C:\WINDOWS\system32\system.exe O4 - HKLM\..\Run: [sYS2] C:\WINDOWS\system32\bad1.exe O4 - HKLM\..\Run: [sYS3]

Hi there, Welcome to the site I'll be handling your log and will get you cleaned up. We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/combofix/how-to-use-combofix * Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Please include the C:\ComboFix.txt in your next reply for further review.

Hi, Sorry about the delay. If you still need help, follow these instructions: Please download Malwarebytes' Anti-Malware from Here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the result

Hi, Sorry about the wait. If you still need help, just follow these instructions: Please download Malwarebytes' Anti-Malware from Here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the re

Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.

Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.

Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.