Antivirus Gold Has My Computer Hostage

[Eleasha]

Hello I was wondering if someone could please help me with this. I got infected with this antivirus gold 4 days ago and I have been trying to get it resolved since then. I have spent over 150.00 on antivirus and spyware to no avail. I found your forum and I hope you can help me. Here is my Hijack this log. Thanks in advance for ANY help you can give me.

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Logfile of HijackThis v1.99.1

Scan saved at 3:09:28 AM, on 7/18/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\skszj.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gateway.com/

R3 - Default URLSearchHook is missing

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: Class - {8757DCF3-EDCB-AF1D-2A96-1BA99BF8F486} - C:\WINDOWS\sdkza.dll

O2 - BHO: Class - {A91EF599-5AF3-83C2-86F7-5C9793216040} - C:\WINDOWS\atlmu32.dll

O2 - BHO: Class - {E2FF6CD4-8C87-9B6D-3707-80D3C44B04E0} - C:\WINDOWS\apivj32.dll

O2 - BHO: Class - {F813BE06-EC76-A5FE-DD49-14847AD19AAC} - C:\WINDOWS\system32\mfchk32.dll

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [sunKist] C:\Program Files\Digital Media Reader\shwicon2k.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [crsr.exe] C:\WINDOWS\system32\crsr.exe

O4 - HKLM\..\RunOnce: [sysfu32.exe] C:\WINDOWS\sysfu32.exe

O4 - HKLM\..\RunOnce: [appgx32.exe] C:\WINDOWS\appgx32.exe

O4 - HKLM\..\RunOnce: [sdkxw32.exe] C:\WINDOWS\system32\sdkxw32.exe

O4 - HKLM\..\RunOnce: [apiuf.exe] C:\WINDOWS\apiuf.exe

O4 - HKLM\..\RunOnce: [sysza.exe] C:\WINDOWS\sysza.exe

O4 - HKLM\..\RunOnce: [sysvp32.exe] C:\WINDOWS\system32\sysvp32.exe

O4 - HKLM\..\RunOnce: [apivj32.exe] C:\WINDOWS\apivj32.exe

O4 - HKLM\..\RunOnce: [winbd32.exe] C:\WINDOWS\system32\winbd32.exe

O4 - HKLM\..\RunOnce: [msod.exe] C:\WINDOWS\system32\msod.exe

O4 - HKLM\..\RunOnce: [nttf32.exe] C:\WINDOWS\nttf32.exe

O4 - HKLM\..\RunOnce: [AOLToolbarDirRemoval] cmd.exe /C rd "C:\Program Files\AOL Toolbar"

O4 - HKLM\..\RunOnce: [1] C:\WINDOWS\system32\cmd.exe /c erase "C:\DOCUME~1\Owner\LOCALS~1\Temp\AcsUninstall.exe"

O4 - HKLM\..\RunOnce: [2] C:\WINDOWS\system32\cmd.exe /c erase "C:\DOCUME~1\Owner\LOCALS~1\Temp\AcsUninstallRes.dll"

O4 - HKLM\..\RunOnce: [3] C:\WINDOWS\system32\cmd.exe /c erase "C:\DOCUME~1\Owner\LOCALS~1\Temp\shfolder.dll"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe

O4 - Global Startup: eFax DllCmd 3.5.lnk = C:\Program Files\eFax Messenger 3.5\J2GDllCmd.exe

O4 - Global Startup: eFax Tray Menu 3.5.lnk = C:\Program Files\eFax Messenger 3.5\J2GTray.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://www.homesteadhotels.com/minisite/ac...nd/MSSurVid.cab

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\sysfu32.exe" /s (file missing)

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

[therock247uk]

Uninstall your current version of Ewido as I dont know if its up to date.

Please download ewido security suite it is a trial version of the program.

• Install ewido security suite
  
• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  
• Launch ewido, there should be an icon on your desktop double-click it.
  
• The program will now go to the main screen
  

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
  
• Then click on Start Update
  

The update will start and a progress bar will show the updates being installed.

If you are having problems with the updater, you can use this link to manually update ewido.

ewido manual updates

Boot into safemode to do this keep tapping F8 on your keyboard while your PC is starting up you will get a menu select safemode.

Open Ewido again

• Click on scanner
  
• Click on Complete System Scan and the scan will begin.
  
• While the scan is in progress you will be prompted to clean files, click OK
  
• When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  
• Click Save report.
  
• Save the report .txt file to your desktop.
  

Now close ewido security suite.

Reboot and Post the report Ewido made and a new Hijackthis log here in a reply.