roz Posted November 2, 2009 Report Share Posted November 2, 2009 (edited) Please advize. have a very sick computer.. limited functions...haveabsolutely no exe functions...when i attempt to try safe mode get arunning page of directories (can not make out complete address path butdriver is in all of them ) ...it then returns me to select page andrepeats unless i choose last good configuration or start up normal...this started with windows antivirus pro pop ups and progressed fromthere..have no desktop or task bar... can navigate thru task manager to see files and programs can not access most programs..did delete some files hmgpsysguard..and iehelper.dll ..no change ..currently have no browsers ..except can at times use firefox...at times can not access secondary windows from websites.... havecapability to access emails thru outlook... BUT..when attempting to connect to website thru email ..nothingeither,, downloaded malewarebytes removal but once downloaded still cant execute program...attempted to rename executable malewarebytes file BUT whentask manager attempts run - adds -exe to end and theneither cant find file or i am not authorized??? desperately need help... what to do???thank youroz Edited November 2, 2009 by roz Link to post Share on other sites
Rorschach112 Posted November 2, 2009 Report Share Posted November 2, 2009 Hi and welcome to BestTechie! I'll be assisting you to clean up your computer. The first thing I need you to do is follow the steps in this thread. Make sure you go through all of the procedures, and post back here with the logs you get back. Link to post Share on other sites
roz Posted November 2, 2009 Author Report Share Posted November 2, 2009 Rorschach-ty for your reply - i attempted your download...however "it encountered a problem and needed to close... THIS SEEMS TO BE ONE OF MY ISSUES... I HAVE NO EXE CAPABILITIES ...NOR CAN I ACCESS ...SAFE MODE...now what? Link to post Share on other sites
Rorschach112 Posted November 2, 2009 Report Share Posted November 2, 2009 rename the tools to svchost.comdo they run then ? Link to post Share on other sites
roz Posted November 2, 2009 Author Report Share Posted November 2, 2009 Sorry know enough about my computer to be dangerous...can you please be specific...ty tools? Link to post Share on other sites
Rorschach112 Posted November 2, 2009 Report Share Posted November 2, 2009 If you cant get OTL.exe to run then rename it to svchost.comand it should run then Link to post Share on other sites
roz Posted November 6, 2009 Author Report Share Posted November 6, 2009 If you cant get OTL.exe to run then rename it to svchost.comand it should run thenI very much appreciate your reply... however since your post i have been searching thru my task manager for this file OTL.exe ...i guess i do not know where to find it ...nor not sure how to rename.....maybe i am over my head... dont want to waste your time... however other than reloading windows and loosing all of my business files ....i am not sure what to do.....maybe you can refer me to a site that can walk me thru some options....fix it for computer dummies with big problems Link to post Share on other sites
Rorschach112 Posted November 6, 2009 Report Share Posted November 6, 2009 you have the file OTL.exe on your desktop right ? Right click on it, select Rename, call it "svchost.com", then double click it to run it and follow my previous instructions Link to post Share on other sites
Rorschach112 Posted November 9, 2009 Report Share Posted November 9, 2009 Inactive topic...If you still need help on this problem, contact me or one of the Moderators to re-open this up.Topic closed. Link to post Share on other sites
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