Peaches Posted April 6, 2009 Report Share Posted April 6, 2009 Comcast e-mail outage sparks Twitter updates galoreMillions of subscribers may have been affected By Marc Ferranti April 4, 2009 (IDG News Service) Comcast.net e-mail went down for potentially millions of subscribers on Saturday as users and observers got running commentary on the service provider's efforts to manage the situation via Twitter updates from Frank Eliason, the company's director of Digital Care. The outage started at 7:30 a.m. ET, with Eliason continuously issuing updates to his Comcastcares Twitter page throughout the day, several times forecasting fixes that failed to materialize. Aside from Eliason's Twitter messages, or Tweets, there was scant information coming from Comcast about the outage. A message to users clicking on Comcast.net's Live Chat feature on its Help page apologized for the blockage and said, "At this time there is a known issue with our e-mail system, our technicians are working as quickly as possible to resolve the issue." Apologizing for the hassle, Eliason said Saturday morning: "Multiple servers down after power issue." After a false restart, with servers coming back up and then e-mail again being halted, Eliason kept up a constant flow of Tweets, in response to user questions. Full story - http://www.computerworld.com/action/articl...ticleId=9131138 >>>>>>>>>>>>>> Quote Link to post Share on other sites
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